Summary
Overview
Work History
Education
Skills
References
Community Service
Timeline
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Jody Chapman

Albuquerque,NM

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Retail Relationship Banker

BMO Bank
Albuquerque, NM
07.2023 - Current
  • Maintain an in-depth knowledge of banking products, services, and regulatory requirements.
  • Manage and deepen client relationships by providing personalized financial solutions and advice.
  • Participates in the training and mentoring of new associates.
  • Modified, opened and closed customer accounts.

Customer Service Representative

Citizens State Bank of Ouray
Silverton, CO
11.2021 - 03.2023
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Office Manager

Rock/Ice Pirates Backcountry Adventures
Silverton, CO
01.2018 - 11.2021
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Oversaw receiving and organizing correspondence regarding reservations.
  • Delegated work to staff, setting priorities and goals.
  • Implemented and maintained company protocols to facilitate smooth daily activities.

Guide & Safety Insepctions

Royal Gorge Zipline Tours
Canon City, CO
01.2015 - 01.2017
  • Guiding various sizes & types of groups on outdoor zipline adventure tours.
  • Facilitate safety and provide entertainment for guests.
  • CPR/First Aid Certified.

Senior Truss Designer and Commercial Sales Support

Automated Structures Inc.
Ogden, UT
01.2006 - 01.2016
  • Architectural design analysis/troubleshooting
  • Developed wood floor and roof truss specs with multiple industry-standard engineering tools
  • Created 3D models of proposed designs using AutoCAD software.

Education

Diploma - Vocational, Technical & Art endorsements

Ben Lomond High School
Ogden, UT

Graphic/Web Design, 3-D Animation & Welding

Ogden-Weber Applied Technology Center
Ogden, UT

Computer Science, Interpersonal/ Small Group Communications & Art

Weber State University
Ogden, UT

Truss Technician Level 1 Certification -

Wood Truss Council of America
Ogden, UT

Skills

  • Client relationship management
  • Financial product expertise
  • Regulatory compliance
  • Professional ethics
  • Multitasking skills
  • Conflict resolution
  • Loss prevention strategies
  • Team leadership
  • Cross-selling techniques
  • Sales proficiency

References

  • Julia Danjou, 760-846-5853, Silverton, CO
  • Austin Lashley, 970-317-0321, Silverton, CO
  • Charlie Monsalve, 970-000-0000, Silverton, CO
  • Pete Maisel, 970-759-9291, Silverton, CO

Community Service

  • OFOAM Ogden Bi-Annual Music Festivals, Planning Committee, Volunteer Coordinator, Artist Chauffeur, Newsletter Staff, Children Activities Staff, 01/01/12 - 12/31/15
  • Egyptian Theatre Foundation, Board Member, 01/01/12 - 12/31/15
  • Only In Ogden, Photographer, Blogger, Website Maintenance, Gallery Staff, Private Event Bar Tender, 01/01/12 - 12/31/15

Timeline

Retail Relationship Banker

BMO Bank
07.2023 - Current

Customer Service Representative

Citizens State Bank of Ouray
11.2021 - 03.2023

Office Manager

Rock/Ice Pirates Backcountry Adventures
01.2018 - 11.2021

Guide & Safety Insepctions

Royal Gorge Zipline Tours
01.2015 - 01.2017

Senior Truss Designer and Commercial Sales Support

Automated Structures Inc.
01.2006 - 01.2016

Diploma - Vocational, Technical & Art endorsements

Ben Lomond High School

Graphic/Web Design, 3-D Animation & Welding

Ogden-Weber Applied Technology Center

Computer Science, Interpersonal/ Small Group Communications & Art

Weber State University

Truss Technician Level 1 Certification -

Wood Truss Council of America

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Jody Chapman