Yah Andjou
Oakland,CA
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Meticulous professional with expertise in financial management and client counseling. Evaluates client assets and risk tolerance to inform strategies and increase revenue. History of helping clients reach financial goals.
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Strategic Leader known for high productivity and efficient task completion. Skilled in team motivation, strategic planning, and conflict resolution, ensuring smooth operations and project success. Excel in communication, adaptability, and problem-solving to lead teams effectively towards achieving goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Relationship Banker
BMO
Oakland, California
07.2023 - Current
- Assisted customers with online banking services such as setting up accounts, transferring funds, and activating debit cards.
- Advised customers on financial products that best suit their needs.
- Greeted customers and identified their banking needs.
- Cross-sold bank products such as savings accounts and certificates of deposit.
- Opened new accounts for customers, processed deposits and withdrawals, cashed checks, and issued money orders.
- Researched complex customer issues using internal resources and external sources.
- Developed strong relationships with existing customers through regular follow-up calls.
- Analyzed customer data to determine trends in consumer spending habits.
- Monitored customer account activity to identify suspicious transactions or potential fraud cases.
- Processed loan applications and approved or declined loans based on credit history.
- Adhered to all applicable laws and regulations when providing services to customers.
- Assisted in developing strategies to increase sales of bank products and services.
- Maintained updated knowledge of bank products, services, promotions, policies, procedures, regulations.
- Identified opportunities for cross-selling additional products or services based on customer needs.
- Answered customer questions regarding interest rates, fees associated with accounts and services offered by the bank.
- Handled cash drawer operations accurately while balancing at the end of the day.
- Cultivated a positive work environment by maintaining professional relationships with co-workers.
- Conducted market research to identify potential opportunities for growth.
- Identified financial needs of customers and presented appropriate product and service options.
- Provided financial education and advice to clients, enhancing their understanding of banking options.
- Developed training programs for staff to improve customer engagement techniques.
- Monitored performance metrics, identifying areas for operational improvement and efficiency gains.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Sr. Pharmacy Technician
Walgreens
Oakland, CA
02.2021 - 07.2023
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received payment from customers and processed credit card transactions when necessary.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Provided education materials about medications to patients upon request.
- Managed filing of prescriptions, both electronically and manually.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Trained and mentored new pharmacy technicians, enhancing team performance and service delivery.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated with healthcare providers to resolve prescription issues, ensuring timely patient care.
- Monitored workflow processes to identify areas for improvement, driving operational excellence within the pharmacy team.
- Led initiatives to enhance customer service standards, fostering patient satisfaction and loyalty.
- Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.
- Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
- Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
- Improved patient outcomes by accurately dispensing medications and providing thorough education on proper usage.
Restaurant Manager
Athenian Deli & Cafe
Oakland, CA
11.2017 - 03.2020
- Oversaw daily restaurant operations, ensuring adherence to quality standards and customer satisfaction.
- Managed staff schedules, optimizing labor costs while maintaining service levels during peak hours.
- Implemented training programs for new hires, enhancing team efficiency and service delivery.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Developed marketing strategies to increase foot traffic and enhance brand visibility in the local community.
- Fostered positive relationships with vendors, negotiating favorable terms to support operational needs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
Associate of Arts - Banking And Financial Support Services
Laney College
Oakland, CA05-2023
Skills
- Debt management
- Cross-selling abilities
- Portfolio Management
- Financial Planning
- Financial Advising
- Relationship building and management
- Teller background
- Customer financing
- Banking
- Cash Handling
- Security understanding
- Creative Thinking
- Cash Flow Management
- Resourcefulness
- Sales expertise
- Customer Service-Oriented
- Money Handling
- Critical Thinking
- Sales proficiency
- Client retention strategies
- Financial product sales
- Employee motivation
- Project management
- Business development
- Teamwork and collaboration
- Customer service
- Honest and dependable
- Multitasking Abilities
- Reliability
Certification
Pharmacy Technician License
Timeline
Retail Relationship Banker
BMO
07.2023 - Current
Sr. Pharmacy Technician
Walgreens
02.2021 - 07.2023
Restaurant Manager
Athenian Deli & Cafe
11.2017 - 03.2020
Associate of Arts - Banking And Financial Support Services
Laney College