Jody Gaines
Temple,GA
Summary
A dynamic Client Service Specialist with a proven track record at Bank OZK, I excel in delivering exceptional customer service and maintaining confidentiality. Skilled in bank product knowledge and effective communication, I foster strong customer relationships and team collaboration. My approach has consistently enhanced customer satisfaction and operational standards.
Overview
28
28
years of professional experience
Work History
Client Service Specialist
Bank OZK
08.2022 - Current
- Accepted and processed payments, updated accounts and issued receipts.
- Provided knowledgeable service and support for all customer needs.
- Utilized active listening skills to identify customer needs and provide appropriate solutions to provide customer satisfaction
- Maintained up-to-date knowledge of product and service changes.
- Cultivated professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations and submit referrals to banking center team members or line of business partners.
- Maintained detailed notes regarding customer conversations and interactions
- Actively participated in Morning Huddles
- Competency and accountability to maintain banking center operational standards
- Promoted team work
- Displayed enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members
- Adhere to all Bank policies and proceedures
Customer Service Representative
Rocky Mountain Fresh Foods
06.1996 - 11.2012
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Arts - General Business
Sheridan College
Sheridan, WYHigh School Diploma -
Faith Baptist School
Sheridan, WY06-1995
Skills
Knowledge of Bank products, policies, procedures and services
Ability to communicate effectively
Team player
Provide excellent customer service and demonstrate a helpful, friendly approachable and professional disposition
Critical thinking and communication skills
Maintains confidentiality
Timeline
Client Service Specialist
Bank OZK
08.2022 - Current
Customer Service Representative
Rocky Mountain Fresh Foods
06.1996 - 11.2012
Associate of Arts - General Business
Sheridan College
High School Diploma -
Faith Baptist School