Jody Grimes
Branch,MI
Summary
Dynamic optician with expertise in eyewear selection and quality inspection at Riemer Eye Center. Skilled in inventory management and enhancing customer relationships, with a focus on educating patients about eyewear care. Consistently drives revenue through effective product recommendations while maintaining high patient satisfaction standards.
Overview
6
6
years of professional experience
Work History
Optician
Riemer Eye Center
Ludington, Michigan
03.2025 - 07.2026
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Assisted patients in selecting appropriate eyewear based on prescriptions.
- Adjusted and repaired eyewear to ensure proper fit and comfort for patients.
- Educated patients on proper eyewear care and maintenance practices.
- Collaborated with optometrists to facilitate patient consultations and follow-ups.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Managed inventory of frames, lenses, and contact lenses for efficient operations.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Secratary
Sanders Meats
Custer, MI
04.2020 - 03.2025
- Streamlined filing systems for documents and records, ensuring easy retrieval.
- Maintained filing systems for confidential documents and organized files for retrieval.
- Handled incoming phone calls and inquiries, providing accurate information and directing calls to appropriate individuals.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Handled customer inquiries and provided information about products.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Managed office supplies inventory, coordinating timely orders to prevent shortages.
- Collaborated with team members to streamline administrative processes.
Education
Certified Nurse Assistant Certificate - Nursing
Certified Nursing Assistant
Muskegon, MI02-2008
Business Management - Business
West Shore Community College
Ludington, MI05-2006
Skills
- Eyewear selection
- Eyewear fitting
- Prescription analysis
- Quality control
- Optical tools usage
- Inventory management
- Patient education
- Relationship management
Timeline
Optician
Riemer Eye Center
03.2025 - 07.2026
Secratary
Sanders Meats
04.2020 - 03.2025
Certified Nurse Assistant Certificate - Nursing
Certified Nursing Assistant
Business Management - Business
West Shore Community College