Darla Zell
Cottonwood Shores
Summary
Expertise in customer service, Adaptable professional with a strong background in customer relations and optical services. Known for effective communication and problem-solving skills, committed to delivering exceptional customer experiences and operational efficiency. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eyewear sales.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Optician
Walmart Vision Center
Marble Falls
10.2023 - 03.2026
- Guided customers in selecting optimal eyewear and lens options to enhance vision and style.
- Facilitated lens fitting and adjustments for improved comfort and accuracy.
- Instructed clients on proper eyewear care and maintenance techniques to prolong product lifespan.
- Managed inventory of frames, lenses, and optical supplies efficiently.
- Resolved customer inquiries and issues promptly to ensure satisfaction and loyalty.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Collaborated with team members to ensure optimal customer service experiences.
Homemaker
Self
Cottonwood Shores
09.2013 - 01.2023
- Budgeting & Financial Management: Managing household budgets, expense tracking, and cost-cutting measures.
- Project Management & Organization: Scheduling appointments, planning events, and managing calendars.
- Logistics & Vendor Management: Coordinating services, home maintenance, and managing deliveries.
- Resource Management & Inventory: Meal planning, grocery shopping, and inventory control.
- Communication & Conflict Resolution: Mediating family needs and communicating with school or health professionals.
- Flexibility & Time Management: Managing multiple tasks simultaneously and adapting to unexpected changes.
Utility Billing Clerk
City of Cottonwood Shores
Cottonwood Shores
01.2004 - 01.2013
- Processed utility billing statements for residential and commercial customers.
- Maintained accurate customer account records and billing information.
- Responded to customer inquiries regarding billing and payment options.
- Coordinated with the finance department to resolve billing discrepancies.
- Managed meter reading data for accurate monthly bill generation.
- Trained new staff on utility billing software and customer service protocols.
- Performed data entry to update customer account information.
- Compiled monthly summary statements for each customer account.
- Monitored daily cash flow associated with utility services provided by the organization.
- Created notices for overdue payments and worked closely with customers on payment arrangements.
- Processed payments and maintained records of customer accounts.
- Maintained accurate filing systems for all documents related to customer accounts, including payment records and correspondence.
Munitions Operations Specialist
USAF
Las Vegas
04.1992 - 09.1999
- Managed munitions inventory, ensuring compliance with storage procedures to maintain operational readiness.
- Conducted inspections of munitions systems for compliance with safety standards.
- Trained junior personnel on munitions handling protocols, enhancing team safety and operational efficiency.
- Operated specialized equipment for handling and transporting munitions safely.
- Assisted in developing standard operating procedures for munitions operations.
- Coordinated with various departments to streamline delivery processes for munitions supplies, supporting mission objectives.
- Inspected system components and performed preventive maintenance or replacements to preserve system performance.
- Assisted in the development of technical documentation related to munitions systems operations and maintenance procedures.
Education
High School Diploma -
McCallum High
AustinAIT Technical Training - Munitions Systems Specialist
USAF
Denver, COSkills
- Computer knowledge
- Insurance processing
- Inventory management
- Customer service
- Professionalism
- Eyewear selection
- Billing operations
- Inquiry resolution
- Relationship management
- Optician
- Budgeting & Financial Management
- Project Management & Organization
- Logistics & Vendor Management
- Resource Management & Inventory
- Communication & Conflict Resolution
- Flexibility & Time Management
- Munitions inventory management
- Safety compliance
- Munitions handling protocols
- Operational efficiency
- Technical documentation development
- Microsoft Word/Excel/Powerpoint Certified
Certification
Microsoft Word/Excel/Powerpoint Certified
Timeline
Optician
Walmart Vision Center
10.2023 - 03.2026
Homemaker
Self
09.2013 - 01.2023
Utility Billing Clerk
City of Cottonwood Shores
01.2004 - 01.2013
Munitions Operations Specialist
USAF
04.1992 - 09.1999
High School Diploma -
McCallum High
AIT Technical Training - Munitions Systems Specialist
USAF