Hi, I’m
Hannah Williams
Belmont,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
years of professional experience
Work History
Grand Rapids OphthalmologyEast Grand Rapids, MI
Optician
10.2022 - Current
Job overview
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Scheduled appointments, verified insurance coverage, took payments, and maintained accurate patient records.
- Sold and recommended optical products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Operated lensometer and other tools to achieve proper fittings, repairs, troubleshooting, and adjustments for patients.
- Arranged and maintained optical merchandise displays.
- Evaluated and filled patient's prescriptions based on their optical needs.
Professional DevelopmentBelmont , MI
Career Break
07.2021 - 10.2022
Job overview
- Needed to take time off to do a big move across the state into my new home, focus more on school, and search for a new career that pertains more to my field of study.
QdobaFarmington Hills, MI
General Manager
02.2019 - 07.2021
Job overview
- Built and maintained loyal, long-term customer relationships through effective customer service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Served customers by phone and in person by taking orders and answering product or service questions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Culver'sTaylor, MI
Manager
08.2017 - 02.2019
Job overview
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Filled in on all work stations as needed to maintain a steady work flow.
- Checked all orders for quality and completeness.
- Identified needs of customers promptly and efficiently.
- Enforced high customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Education
Eastern Michigan UniversityYpsilanti, MI
Some College (No Degree) from Communication
University Overview
- Studying for a Bachelor's in Communication with a minor in Social Work. Expected to Graduate in 2025.
Skills
- Organization
- Leadership
- Time Management
- Precise Attention to Detail
- Critical Thinking
- Excellent Verbal and Written Communication
- Scheduling
- Multitasking
- Troubleshooting
- Computer Knowledge
Timeline
Optician
Grand Rapids Ophthalmology
10.2022 - Current
Career Break
Professional Development
07.2021 - 10.2022
General Manager
Qdoba
02.2019 - 07.2021
Manager
Culver's
08.2017 - 02.2019
Eastern Michigan University
Some College (No Degree) from Communication
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