Tannia Perez
Pascagoula,Mississippi
Summary
Detail-oriented professional experienced in optical care and retail sales. Known for effective communication and problem-solving abilities, contributing to improved customer satisfaction and operational efficiency.
Dedicated optician with strong customer service skills and expertise in optical measurements. Committed to delivering personalized eyewear solutions that enhance client satisfaction and promote lasting relationships.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Optician
Walmart Vision Center
Pascagoula,Ms
06.2025 - 08.2025
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Provided accurate measurements for lenses and frames to ensure optimal fit and comfort.
- Conducted routine eye exams using specialized equipment to assess vision quality.
- Educated clients on proper lens care and maintenance to enhance product longevity.
- Collaborated with team members to streamline customer service processes and improve efficiency.
- Managed inventory of eyewear products, ensuring availability of popular styles and sizes.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Retailer Sales Associate
Badcock Home Furniture
Pascagoula, MS
01.2023 - 03.2025
- Assisted customers in selecting furniture and home decor to enhance shopping experience.
- Managed inventory levels to ensure product availability and timely restocking.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain store presentation and cleanliness standards.
- Educated customers on product features, benefits, and care instructions for informed purchases.
- Resolved customer inquiries and complaints efficiently to promote satisfaction and loyalty.
- Implemented visual merchandising strategies to boost product visibility and appeal in-store.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
Shoe Department
Pascagoula, MS
03.2022 - 12.2022
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Collaborated with team members to achieve daily sales goals and improve performance.
Education
High School Diploma -
Pascagoula High School
Pascagoula, MSSkills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Optical dispensing
- Adjusting eyewear
- Retail sales
- Optical orders
- Frame selection
- Order preparation
- Product upselling
- Contact lens
- Eyewear brands
- Optical terminology
- Patient history documentation
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Time management
- Customer engagement
- Product knowledge
- Store maintenance
- Phone etiquette
- FLUENT IN SPANISH
- Sales expertise
- Display setup
- Product recommendations
- Trend awareness
- Upselling strategies
- Sales trends
- Suggestive selling
- Truck unloading
- Promotional events
- Friendly and outgoing
- Price tagging
- Inventory audits
- Barcode scanning
- Calm demeanor
- Friendly and helpful
- Honest and dependable
- Attention to detail
- Organization
- Adaptable and flexible
- Strong communication and interpersonal skills
- Positive customer engagement
- Goal driven
Languages
Spanish
Native or Bilingual
Timeline
Optician
Walmart Vision Center
06.2025 - 08.2025
Retailer Sales Associate
Badcock Home Furniture
01.2023 - 03.2025
Retail Sales Associate
Shoe Department
03.2022 - 12.2022
High School Diploma -
Pascagoula High School