Courtney Kletz
Normal,IL
Summary
Customer-focused individual with several years of experience meeting client's needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term client relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Overview
9
9
years of professional experience
Work History
Optician
Vision Point Eye Center
Bloomington , IL
05.2023 - Current
- Utilized insurance billing software to submit claims and track their status efficiently.
- Ensured all paperwork was completed accurately prior to submitting it for insurance billing purposes.
- Collaborated with other departments within the organization to coordinate activities related to insurance billing processes.
- Developed strategies to increase sales revenue through new marketing initiatives and promotional campaigns.
- Analyzed prescriptions written by optometrists or ophthalmologists to determine best lenses for patients' needs.
- Provided guidance to customers in selecting frames that best suit their style preferences and facial features.
Optical Manager
Bloomington Eye Professionals
Bloomington , IL
03.2022 - 07.2022
- Managed the optical side of the clinic, including; stocking eyeglass frames, managing inventory, meeting with brand representatives to choose frame selection to be carried in the clinic, as well as sell, dispense, adjust, and troubleshoot any problems with the eyeglasses for patients.
- Creating spreadsheets to track sales and profitability of the eyeglasses, as well as the conversion rates of patients getting an exam versus purchasing eye wear.
- Responsible for interviewing, hiring and managing the job post on Indeed for a new applicant, as well as creating the employee schedule for the staff.
Lead Optician
All About Eyes
Bloomington , IL
03.2020 - 03.2022
- Greeted and checked in patients for appointments, answered the phone to schedule appointments and assisted with patient needs.
- Helped patients find eye wear that is suitable for their prescription and everyday life, dispensed and correctly adjusted eyeglasses for patients.
- Trained new-hire opticians, as well as guided other opticians on the sales floor with assisting customers and adjustments.
- Responsible for opening and closing the store as a key holder, counting the safe and making bank runs.
- Resolved escalated situations with customers having persisting issues with excellent and professional customer service skills.
Sales Associate/ Assistant Baker
Janet's Cakes and Catering
Bloomington , IL
10.2015 - 02.2020
- Responsible for exceeding customer satisfaction, meeting needs and inquiries, and providing customers with a positive experience with poise, confidence, and extreme professionalism.
- Kept up with a fast-paced environment while multitasking with extreme proficiency.
Telemarketer
Frontier Communications
Bloomington , IL
07.2015 - 10.2015
- Maintained excellent communication skills and telephone etiquette.
- Some responsibilities included making outbound calls to potential business customers to persuade them to upgrade their phone systems, explaining the product and prices and answered questions for customers, entered data into the system and logging phone calls in the client database.
Education
Some Courses -
Google Certificate Courses
Online07.2024
Some College -
Heartland Community College
Normal, IL01.2017
High School Diploma -
Heyworth High School
Heyworth, IL12.2014
Skills
- Organization
- Multitasking
- Focus
- Initiative
- Teamwork
- Positive attitude
- Professional attitude
- Listening
- Relationship building
- Time management
- Computer skills
- Microsoft Excel
- Microsoft Word
- Customer Service
- Product Upselling
- Insurance Verification
- HIPAA Compliance
- Payment Processing
References
References available upon request.
Timeline
Optician
Vision Point Eye Center
05.2023 - Current
Optical Manager
Bloomington Eye Professionals
03.2022 - 07.2022
Lead Optician
All About Eyes
03.2020 - 03.2022
Sales Associate/ Assistant Baker
Janet's Cakes and Catering
10.2015 - 02.2020
Telemarketer
Frontier Communications
07.2015 - 10.2015
Some Courses -
Google Certificate Courses
Some College -
Heartland Community College
High School Diploma -
Heyworth High School
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