Jody Hymas
Battle Ground,WA
Summary
Seeking a position working in customer service. I am a compassionate team player and enjoy providing the best service possible - in any position I hold.
Overview
22
22
years of professional experience
Work History
Senior Mortgage Loan Processor
Hometown Lenders
02.2021 - 10.2023
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Played an instrumental role in reducing errors through thorough review processes and attention to detail in reviewing applicant information.
- Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
- Handled any conditions sent from underwriting departments.
Senior Mortgage Loan Processor
Primary Residential Mortgage, Inc.
06.2001 - 02.2021
- Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
- Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Processed mortgage loan applications accurately and successfully for over 20 plus years.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Skills
*A Team Player with compassion and kindness to my fellow coworkers and customers
*I enjoy challenge - including problem solving
*Willing to do whatever is needed
*High Work Ethic
*Great understanding of confidential documents
*Proficient in Time management and Organizational needs
*Good communication skills
Timeline
Senior Mortgage Loan Processor
Hometown Lenders
02.2021 - 10.2023
Senior Mortgage Loan Processor
Primary Residential Mortgage, Inc.
06.2001 - 02.2021