Jody L Haynes
Lincoln,IL
Summary
Dedicated professional with a proactive approach and quick learning ability. Strong work ethic complemented by effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Certified Medical Assistant
HSHS Medical Group
Sherman, IL
09.2025 - Current
- Delivered compassionate care to diverse patient populations, fostering trust and comfort.
- Monitored and recorded vital signs to assess health status for timely medical decisions.
- Executed blood collection procedures and collected lab specimens for diagnostic testing.
- Administered injections, immunizations, and medications per physician instructions.
- Conducted patient triage and managed incoming calls to prioritize care efficiently.
- Managed electronic health records for thorough patient documentation.
- Oversaw appointment scheduling and patient flow to optimize clinic operations.
- Collaborated with team members to enhance patient care processes.
Certified Medical Assistant
Prairie Heart Institute
Springfield, IL
02.2025 - 09.2025
- Monitored and recorded patients' vital signs to ensure timely intervention and care
- Patient care /Rooming Patients
- Conducted EKG tests to assess patients' heart activity and support diagnostic procedures
- Performed thorough cleaning of patient rooms to uphold hygiene standards and promote patient safety
- Computer data entry
Paraprofessional
Lincoln Elementary School District 27
Lincoln, IL
08.2024 - 02.2025
- Special Education Paraprofessional third through fifth grade
- Collaborated in planning and executing classroom projects to foster student learning
- Developed and implemented routines to improve classroom organization and time management
- Monitored student activities during recess to ensure safety and engagement
- Supervised lunchroom activities, ensuring safety and promoting positive student interactions
- Student interaction
- Grading papers
- Performed office duties including filing, data entry, and managing communications
Certified Medical Assistant
Midwest Allergy Sinus Asthma, SC
Normal, IL
02.2023 - 07.2024
- Provided direct patient care in a clinical setting
- Conducted patient intake assessments, ensuring accurate medical history documentation for effective care planning
- Managed electronic health records for efficient patient data retrieval and coordination of care
- Triage patient calls to assess needs and connect them with appropriate care resources
- Phlebotomy
- Injections
- IV Therapy
- Allergy testing
- Immunology
Certified Medical Assistant
Memorial Healthcare System
Lincoln, IL
06.2020 - 02.2023
- Patient care
- Wound care
- Procedures (assist with procedures)
- Recorded patient information during consultations to ensure comprehensive documentation.
- Injections
- Managed electronic health records, enhancing patient data accuracy and accessibility.
- Patient triage
- EKG
- Collected lab specimens, supporting timely and accurate diagnostic testing.
Branch Manager
McLean Banking Center
McLean, IL
08.2014 - 05.2016
- Oversaw daily operations of banking center, ensuring efficient staff performance and streamlined processes.
- Coordinated customer service interactions to improve client satisfaction and retention.
- Managed customer service interactions to enhance client satisfaction.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with banking regulations and internal policies.
- Managed staff scheduling, hiring and training processes.
- Fostered a positive team environment through effective communication and support.
- Addressed escalated customer complaints promptly, fostering trust and loyalty among clients.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
Teller
Atlanta National Bank
Atlanta, Illinois
05.1994 - 08.2014
- Processed customer transactions, including deposits and loan payments, accurately and efficiently.
- Balanced cash drawers daily, ensuring accurate financial reporting. daily, maintaining accuracy with large volumes of currency.
- Delivered exceptional customer service to enhance client satisfaction and build relationships.
- Handled customer complaints professionally, resolving issues promptly to maintain high client satisfaction.
- Educated clients on digital banking tools and services, enhancing their usage and confidence.
- Verified customer identification to comply with regulations and maintain security.
- Collaborated with team members to optimize branch operations and service delivery.
- Trained employees on cash drawer operation and adherence to bank policies.
Education
Medical Assisting - Vocational school
Midwest Technical Institute-Springfield
Springfield, IL09-2020
high school diploma -
Lincoln Community High Shool
Lincoln, IL05-1996
Skills
- Patient care and assessment
- Medication administration and monitoring
- Vital signs and blood collection
- Basic life support and CPR
- Medical terminology and documentation
- Triage and phone triage
- Electronic health records management
- Clinical software systems
- Healthcare administration and scheduling
- Insurance verification and billing support
- Organizational skills and computer proficiency
- Effective communication and relationship management
- Time management and attention to detail
- Conflict resolution and customer service
- Empathy and strong work ethic
- Problem solving
- Data entry and cash handling
- Compliance with banking laws
- Staff management
- Word processing skills
- Work delegation strategies
- Cash flow management
- Customer experience management
Certification
- BLS Certification
- Certified Medical Assistant
Timeline
Certified Medical Assistant
HSHS Medical Group
09.2025 - Current
Certified Medical Assistant
Prairie Heart Institute
02.2025 - 09.2025
Paraprofessional
Lincoln Elementary School District 27
08.2024 - 02.2025
Certified Medical Assistant
Midwest Allergy Sinus Asthma, SC
02.2023 - 07.2024
Certified Medical Assistant
Memorial Healthcare System
06.2020 - 02.2023
Branch Manager
McLean Banking Center
08.2014 - 05.2016
Teller
Atlanta National Bank
05.1994 - 08.2014
Medical Assisting - Vocational school
Midwest Technical Institute-Springfield
high school diploma -
Lincoln Community High Shool