Jody McClintock

Assistant Branch Manager

Citibank

10.1995 - 06.2014

Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Trained and developed new team members in alignment with branch service standards and objectives.
Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Built rapport with account holders by reaching out with product recommendations and account updates.
Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Supervised team of Number branch employees and made recommendations regarding performance evaluations.
Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
Maintained friendly and professional customer interactions.