Jody Mortensen
Harrison
Summary
Compassionate Nurse Case Manager offering 13 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Health Nurse/ Case Manager
Premier Hospice & Home Health
Irvine, California
03.2014 - Current
- Communicated effectively with physicians and other healthcare personnel regarding patient's condition or treatment plan changes.
- Performed physical assessments on patients and monitored vital signs such as blood pressure, pulse, temperature and respiration.
- Complied with HIPAA guidelines to protect privacy of patients.
- Documentation of ongoing care
- Coordination of care with Families, providers, MD's, vendors and Patient.
UM Licensed Clinician
MedPoint Management
Sherman Oaks, California
09.2025 - 01.2026
- Maintained accurate documentation of all clinical activities including progress notes, discharge summaries, and other required paperwork.
- Developed a strong working relationship with clients and families to facilitate successful outcomes.
Nurse Case Manager
Prospect Medical Group
Orange, California
03.2015 - 07.2025
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Hospital and ER diversions and prevention
- Post Discharge Care
- After hours triage
- Experience in Inpatient and Outpatient Case Management
- Management of MOC, Care Coordination and Disease Management Case's
- Behavioral Health
- Disease Management
- Patient Care Assessment
- Case Management
- Interdisciplinary Collaboration
- Patient Care and Monitoring
- Community Resource Referral
- Microsoft Office
- Documentation
Case Manager
Windstone Behavioral Health
US
09.2013 - 01.2015
- Authorizations/ Coordination of Care
- Care plans
- Present High risk case's in IDT and Case Review meetings
- Provide comfort measures, document care provided, head to toe assessment, medications, pain management, breathing treatments prn, vitals, and post mortem care
- Assessed patient's temperature, pulse, and blood pressure and recorded in electronic medical records.
- Assessed General Health, Medications, Cognitive Function, Behavioral Health Disorders, and Drug and Alcohol Abuse
- Phones, data entry, documentation, appointment scheduling, communicate with peers via X-chat and email
- Communicate with peers, providers, health plans and others on a consistent basis
- Inpatient, /LVN, Windstone Behavioral Health
- Identify and provide emergency crisis assistance as necessary
- Prepare and participate in Individual Care Teams, as requested
- Document daily clinical
- Authorize Inpatient hospital stay, SNF consults, and Med Surg consults
- Monitor and maintain adherence to all policies and procedures
- Coordinate, link and monitor mental health services for members identified by the health plan with the presence of a mental health and/or substance abuse issues.
Medical Records
ST JOSEPH HOSPITAL
US
01.2009 - 01.2010
- Phones, data entry using MEDITECH, Located medical records using terminal digit medical record number, delivered charts to appropriate unit upon request for DR
- Review, appropriate documentation.
Education
Nursing -
American Career College
Anaheim, CaliforniaMedical Assisting - undefined
American Career College
Anaheim, CaliforniaPhlebotomist - undefined
American Career College
Anaheim, CaliforniaIV certification - undefined
American Career College
Anaheim, CaliforniaSkills
- Hospital and ER diversions and prevention
- After hours triage
- Management of MOC, Care Coordination and Disease Management Case's
- Disease Management
- Case Management
- Patient Care and Monitoring
- Microsoft Office
- Post Discharge Care
- Experience in Inpatient and Outpatient Case Management
- Behavioral Health
- Patient Care Assessment
- Interdisciplinary Collaboration
- Community Resource Referral
- Documentation
Certification
Licensed Vocation Nurse
PERSONAL INFORMATION
Willing To Relocate: Anywhere
Timeline
UM Licensed Clinician
MedPoint Management
09.2025 - 01.2026
Nurse Case Manager
Prospect Medical Group
03.2015 - 07.2025
Home Health Nurse/ Case Manager
Premier Hospice & Home Health
03.2014 - Current
Case Manager
Windstone Behavioral Health
09.2013 - 01.2015
Medical Records
ST JOSEPH HOSPITAL
01.2009 - 01.2010
Medical Assisting - undefined
American Career College
Phlebotomist - undefined
American Career College
IV certification - undefined
American Career College
Nursing -
American Career College