Jody Neal
Elyria
Summary
Versatile Store Supervisor offers inventory maintenance, employee supervision and administration expertise paired with outstanding communication and time management abilities. Flexible and approachable individual with 25+ years of vast experience overseeing staff and monitoring sales floor within retail establishments. Dedicated to leveraging core strengths and working diligently to maintain solid customer relationships.
Overview
16
16
years of professional experience
Work History
Sandwich Maker
Subway
Lorain
07.2025 - Current
- Prepared fresh sandwiches according to customer specifications and company standards.
- Maintained cleanliness of workstations, tools, and serving areas throughout shifts.
- Assisted customers by providing menu information and making sandwich recommendations.
Store Leader
Speedway
Olmsted Falls
04.2022 - Current
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Received store deliveries and transported items to correct facility locations.
- Handled customer transactions and balanced cash drawers.
Culinary Lead
Aramark
Westlake
06.2023 - 12.2024
- Made all food purchases.
- Maintained all safety standards for food and the work environment.
- Help plan, setup and cook for all events at the facility.
Store Leader
Speedway
Westlake
10.2021 - 04.2022
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Trained new sales team members and motivated exceptional performance.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Assistant Store Leader
Speedway
Elyria
02.2016 - 09.2021
- Kept store properly maintained to specific corporate standards.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Interviewed and hired qualified employees to provide top-quality service.
Store Manager
Pitt Stop
Irmo
09.2010 - 01.2016
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Serv Safe Certified - Ohio Dept of Health -
Speedway Food Training -Serv Safe
Fairlawn, OH04.2022
GED -
Lorain High School
Lorain, OH05.1991
Skills
- Employee management
- Loss prevention
- Merchandising
- Decision-making
- Reliable & trustworthy
- PPE use
- Computer skills
- Organization
Timeline
Sandwich Maker
Subway
07.2025 - Current
Culinary Lead
Aramark
06.2023 - 12.2024
Store Leader
Speedway
04.2022 - Current
Store Leader
Speedway
10.2021 - 04.2022
Assistant Store Leader
Speedway
02.2016 - 09.2021
Store Manager
Pitt Stop
09.2010 - 01.2016
Serv Safe Certified - Ohio Dept of Health -
Speedway Food Training -Serv Safe
GED -
Lorain High School