Jody Neal
Nashville,TN
Summary
Dynamic professional with a strong work ethic and proven expertise in front desk operations at Delaware North. Adept at balancing transactions and resolving issues, I consistently enhanced guest services and streamlined reporting processes, contributing to improved operational efficiency and customer satisfaction. Recognized for effective teamwork and problem-solving abilities in fast-paced environments.
Dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
Night Auditor
Delaware North
06.2023 - 04.2025
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Valet Supervisor
Delaware North
03.2022 - 06.2023
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Security Officer
Delaware North
01.2020 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Line 3 Cook
Delaware North
07.2019 - 01.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Produce Department Manager
Walmart
01.2011 - 10.2012
- Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
- Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
- Successfully managed seasonal transitions within the department, offering a diverse range of products yearround.
- Developed strong vendor relationships for consistent product availability and competitive pricing.
- Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
- Implemented creative merchandising strategies, resulting in increased sales and profitability.
- Reduced waste and shrinkage by implementing proper inventory management techniques.
- Streamlined department processes for increased efficiency and productivity.
- Coordinated with other departments for cross-merchandising opportunities, increasing visibility of produce offerings throughout the store.
- Responded proactively to market trends by introducing new products or modifying existing offerings accordingly.
- Enhanced customer satisfaction by providing exceptional product quality and freshness.
- Established performance metrics for staff members, regularly reviewing progress toward individual goals as well as overall department objectives.
Deli Cook
Walmart
12.2010 - 01.2011
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
Inventory Manager
Walgreens
01.2008 - 12.2010
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Developed and implemented policies and procedures for inventory management.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Monitored inventory levels to confirm compliance with company policy.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Built and nurtured positive working relationships with vendors and suppliers.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
Store Manager
Little Caesars Pizza
10.2005 - 01.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
High School Diploma -
Arkansas State University
Jonesboro, ARSkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Punctual and dependable
- Generating reports
- End-of-day processes
- Balancing transactions
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Guest services
- Account balancing
- Time management
- Customer service
- Staff training
- Teamwork orientation
- Credit and cash payments
- Revenue monitoring
- Daily reporting
- Recordkeeping
- Financial reporting
- Safety and security procedures
- Policy compliance
Timeline
Night Auditor
Delaware North
06.2023 - 04.2025
Valet Supervisor
Delaware North
03.2022 - 06.2023
Security Officer
Delaware North
01.2020 - 03.2022
Line 3 Cook
Delaware North
07.2019 - 01.2020
Produce Department Manager
Walmart
01.2011 - 10.2012
Deli Cook
Walmart
12.2010 - 01.2011
Inventory Manager
Walgreens
01.2008 - 12.2010
Store Manager
Little Caesars Pizza
10.2005 - 01.2008
High School Diploma -
Arkansas State University
Similar Profiles
Shawn FarrarShawn Farrar
Server at Delaware NorthServer at Delaware North
Lily EvansLily Evans
Food and Beverage Team Leader at Delaware NorthFood and Beverage Team Leader at Delaware North
Shallynn MorganShallynn Morgan
Medical Coding and Billing Specialist at Delaware NorthMedical Coding and Billing Specialist at Delaware North
RONNIE BLACKRONNIE BLACK
Suite Runner at Delaware NorthSuite Runner at Delaware North
Dilan HoskinsDilan Hoskins
Intern at East Iris StudiosIntern at East Iris Studios