Jody O'Neal
Spring,TX
Summary
Dynamic team leader with extensive experience in both correctional and sales environments. Skilled in conflict resolution and team management, consistently achieving targets while ensuring compliance with facility regulations and enhancing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Correctional Officer III
Texas Department Of Criminal Justice
Huntsville, Texas
07.2024 - Current
- Supervised inmate activities and maintained order within the facility.
- Conducted regular security checks and inspections of the premises.
- Enforced facility rules and regulations to ensure safety compliance.
- Documented inmate behavior and incidents in offense reports.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Sales Representative Team Leader
Exclusive Furniture
Richmond , TX
10.2016 - 05.2024
- Led sales team in achieving monthly targets and maintaining high customer satisfaction.
- Trained new representatives on product knowledge and effective sales techniques.
- Coordinated promotional events to increase foot traffic and brand awareness.
Manager
Mattress Firm
Tomball, Texas
05.2009 - 08.2018
- Trained staff on product knowledge and sales techniques.
- Managed inventory levels and ensured accurate stock replenishment.
- Implemented promotional campaigns to drive foot traffic and sales.
- Business analyst for Northwest District
- Led President's Million Achiever Club initiatives
Assistant Manager
Chair King Inc.
Katy, Texas
05.2005 - 04.2009
- Achieved membership in President's Million Achiever Club for outstanding sales performance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in team leadership and daily operations to support smooth workflow and achieve operational goals.
- Resolved customer inquiries and complaints to improve customer satisfaction and loyalty.
- Trained new employees on sales and company policies to enhance onboarding process and team integration.
Education
Associate of Science - Clinical Psychology
Lee University
Cleveland, TN05-1996
High School Diploma -
Ruth Chapel
New Bern, NC06-1990
Skills
- Inmate supervision
- Rule enforcement
- Security inspections
- Incident documentation
- Crisis intervention
- Report writing
- First aid training
- Team leadership
- Conflict resolution
- Negotiation
- Stress tolerance
Timeline
Correctional Officer III
Texas Department Of Criminal Justice
07.2024 - Current
Sales Representative Team Leader
Exclusive Furniture
10.2016 - 05.2024
Manager
Mattress Firm
05.2009 - 08.2018
Assistant Manager
Chair King Inc.
05.2005 - 04.2009
Associate of Science - Clinical Psychology
Lee University
High School Diploma -
Ruth Chapel