Jody Powell
Marietta,GA
Summary
Trustworthy, customer service oriented contractor and small project manger. Detail-oriented team player with integrity and strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Successfully ran a service contracting business for more than eight years.
Overview
22
22
years of professional experience
Work History
Owner
Bear Property Solutions Llc
2016.08 - Current
- Managed daily operations for successful small business, ensuring efficient processes and quality services.
- Handled challenging customers and clients to assist lower-level employees and maintain excellent customer service.
- Hired and supervised service pros to maintain high levels of productivity and customer satisfaction.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Construction Laborer
Hobby Home Improvement Llc
2018.11 - 2020.07
- Aided in completion of residential projects by performing various tasks such as framing, drywall installation, and painting.
- Contributed to successful project outcomes with accurate measurements and proper use of power tools and equipment.
- Assisted in timely completion of renovation projects by skillfully executing demolition tasks without causing unnecessary damage to surrounding structures.
- Maintained clean working environment by performing daily housekeeping duties, reducing risks associated with cluttered workspaces.
- Reduced material waste by carefully measuring materials before cutting or assembling components for residential construction projects.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Loaded and unloaded materials onto trucks and trailers.
- Helped with door and window installations.
- Cleaned and maintained tools, equipment and worksites.
- Mixed and poured concrete for variety of projects.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Drywall Installer
Bob Johnson Drywall
2016.03 - 2018.02
- Achieved smoother drywall surfaces by skillfully applying joint compounds and tapes.
- Improved project efficiency with precise measuring, cutting, and fitting of drywall panels.
- Enhanced client satisfaction by maintaining clean and organized worksite throughout installation process.
- Reduced material waste by accurately estimating material requirements for each project.
- Conducted thorough inspections of completed work to guarantee quality assurance and customer satisfaction.
- Installed drywall for residential and commercial projects with consistent attention to quality and safety.
- Removed and replaced damaged drywall to complete repair and restoration projects.
- Prepared work area, tools and equipment for job site.
Route Driver
UPS
2002.06 - 2016.06
- Improved customer satisfaction by providing timely and accurate deliveries of products.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
- Ensured compliance with company policies and DOT regulations, contributing to safe work environment for all employees.
- Reduced vehicle downtime by promptly addressing maintenance issues, ensuring optimal performance throughout workday
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
- Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along delivery route.
- Completed daily pre- and post-trip vehicle inspections.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Education
Associate of Arts - Arts And Entertainment Management
The Art Institute of Atlanta
Atlanta, GA06.1991
Skills
- Contract Negotiation
- Materials Procurement
- Scope Management
- Project Documentation
- Schedule Coordination
- Estimating
- Project Management
- Codes Compliance
- Remodeling Projects
- Customer Service
- Site Management
Timeline
Construction Laborer
Hobby Home Improvement Llc
2018.11 - 2020.07
Owner
Bear Property Solutions Llc
2016.08 - Current
Drywall Installer
Bob Johnson Drywall
2016.03 - 2018.02
Route Driver
UPS
2002.06 - 2016.06
Associate of Arts - Arts And Entertainment Management
The Art Institute of Atlanta
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