Summary
Overview
Work History
Education
Skills
Timeline
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Jody Ruhl

Delaware,OH

Summary

Professional with strong background in client relations and communication, ready to excel in client-focused role. Known for building strong relationships and addressing client needs effectively. Skilled in problem-solving, conflict resolution, and effective communication. Team player who adapts quickly to changing environments and consistently delivers results.

Overview

16
16
years of professional experience

Work History

Client Liaison

California Closets
05.2023 - Current
  • Managed client inquiries and provided timely responses to enhance satisfaction.
  • Coordinated with sales representatives to provide seamless transitions from initial prospecting efforts through the entire customer lifecycle.
  • Served as a primary point of contact for clients during project implementation phases, ensuring their questions were answered promptly and accurately.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Client Service Coordinator

The Promo Girl
05.2021 - 05.2022
  • Coordinated client communications, ensuring timely responses to inquiries and requests.
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.

Sales Lead

Mount Carmel Fitness Center
01.2015 - 01.2021
  • Responsible for working with senior management to establish monthly goals
  • Coordinated with Mount Carmel Marketing to help plan and execute numerous corporate sales events
  • Responsible for corporate membership sales developed
  • Proactively coached sales team to develop skills to ensure client expectations were met


Salon Manager

JMAC Hair Salon & Day Spa
01.2010 - 01.2015
  • Oversaw daily operations of salon, including employee performance, client satisfaction, facility cleanliness


Education

Bachelor of Science - Fashion Merchandising

Ashland University
Ashland, Ohio
01.1992

Skills

  • Outstanding customer service
  • Able to work both independently as well as coordinate with other team members
  • Multitasking, organization and project management
  • Strong time management skills
  • Effective and positive communication

Timeline

Client Liaison

California Closets
05.2023 - Current

Client Service Coordinator

The Promo Girl
05.2021 - 05.2022

Sales Lead

Mount Carmel Fitness Center
01.2015 - 01.2021

Salon Manager

JMAC Hair Salon & Day Spa
01.2010 - 01.2015

Bachelor of Science - Fashion Merchandising

Ashland University

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Jody Ruhl