Jody Webster
Portland,IN
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at McDonald's, PDI FOODS. Skilled in food safety and exceptional verbal communication, I excel in high-pressure environments, contributing to significant improvements in service standards and operational cleanliness. Demonstrated leadership in mentoring staff and implementing safety protocols, driving positive outcomes and workplace culture.
Overview
21
21
years of professional experience
Work History
Service Crew Member
Mcdonalds, PDI FOODS
Portland, IN
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Cooked, prepared and bagged food for customers.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Displayed strong leadership skills through mentorship of junior crew members looking to advance within the organization.
- Operated convection ovens and steamers to cook meats, rice and baked food items.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
Production Worker
Tyson Foods
Portland, IN
05.2022 - 06.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
2nd Assistant Manager
Burger King
Portland, IN
03.2003 - 04.2007
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
Education
Ged -
Jay County High School
Portland, IN06.2013
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Food safety knowledge
- Cleanliness and hygiene
- Food Safety
- Cash Handling
- Reliability and punctuality
- Relationship Building
- Basic food preparation
- Beverage Preparation
- Assembly line experience
- Integrity and Honesty
- Clear Communication
- Inventory Restocking
- Taking Orders
- Safety
- Initiative and Self-Motivation
- Safety awareness
- Creativity and Innovation
- Safe Food Handling
- Drive-Thru Operations
- Cleaning
- Housekeeping
- Heavy Lifting
- Store Opening and Closing
- Cleaning and organization
- Team Player
- Basic Math
- Dependable and Cooperative
- Cleaning and sanitation
- Dishwashing
- Food service standards
Timeline
Service Crew Member
Mcdonalds, PDI FOODS
11.2023 - Current
Production Worker
Tyson Foods
05.2022 - 06.2023
2nd Assistant Manager
Burger King
03.2003 - 04.2007
Ged -
Jay County High School