Jody Bray
Customer Service
Miami,FL
Summary
Self-starter, problem solver and goal achiever with a successful record in challenging positions and over twenty years of customer service expertise aiming to secure employment with an established company and the opportunity to demonstrate my knowledge and professionalism learned through work experience and life experience.
Overview
23
23
years of professional experience
Work History
Kitchen Crew Member
Reef Kitchens
Miami, FL
07.2021 - 06.2023
- Maintained the highest level of customer service
- Accommodated guests' requests, preferences and/or special needs
- Maintained order and cleanliness of work areas to conform with health codes.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored inventory to keep adequate stock of food items and supplies.
- Provided a positive atmosphere
Customer Service Representative
AT&T Direct Sales
Miami, FL
03.2020 - 07.2021
- Assessed customer needs and upsold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Evaluated customer account information to assess current issues and determine potential solutions
- Delivered service and support to each customer, paving way for future business opportunities
Customer Service/Cashier/Food and Beverage Server
Starbucks
Miami, FL
08.2016 - 02.2020
- Maintained the highest level of customer service
- Accommodated guests' requests, preferences and/or special needs
- Processed efficient and accurate cash, debit and credit card payments using Point-of-Sale system
- Continuously focused on cleanliness and organization throughout the store
- Provided a positive atmosphere
Customer Service/Cashier/Food and Beverage Service
Joe's Stone Crab
Miami Beach, Florida
09.2014 - 07.2016
- Maintained the highest level of customer service
- Accommodated guests' requests, preferences and/or special needs
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Managed and updated inventory records
- Continuously focused on cleanliness and organization throughout the restaurant
- Provided a positive atmosphere
Customer Service/Cashier/Food and Beverage Service
Treats Café
Miami Springs, Florida
02.2000 - 07.2014
- Maintained the highest level of customer service
- Accommodated guests' requests, preferences and/or special needs
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Continuously focused on cleanliness and organization throughout the restaurant
- Provided a positive atmosphere
Education
Licensed Pharmacy Technician -
University of Florida School of Pharmacy
Gainesville, Florida2012
Associate of Arts -
Miami-Dade College
Miami, Florida2010
Skills
- High Customer Service Standards
- Exceptional Verbal/Written Communication
- Efficient and Accurate
- Great Work Ethic
- Team Player
- Computer Proficient (various programs)
- Self-Motivated
- Excellent Time Management
- Expert Multi-Tasker
Skills
Phones (multiple lines, switchboard), typing (50 wpm), excellent organizational skills, proficient in writing, grammar and spelling, detail oriented, computer literate, skillful listener, bilingual (English and Spanish), customer service, invoicing, accounting, order processing, shipping, import/export documentation, bulk mailings, team player, quick learner, dependable, responsible, able to handle stressful situations and deadlines, familiar and knowledgeable of general office equipment, procedures and general office duties
References
References are available upon request.
Timeline
Kitchen Crew Member
Reef Kitchens
07.2021 - 06.2023
Customer Service Representative
AT&T Direct Sales
03.2020 - 07.2021
Customer Service/Cashier/Food and Beverage Server
Starbucks
08.2016 - 02.2020
Customer Service/Cashier/Food and Beverage Service
Joe's Stone Crab
09.2014 - 07.2016
Customer Service/Cashier/Food and Beverage Service
Treats Café
02.2000 - 07.2014
Licensed Pharmacy Technician -
University of Florida School of Pharmacy
Associate of Arts -
Miami-Dade College
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