Joseph Miller
Central Coast,California
Summary
Dynamic, hands-on IT and cloud support engineer with 20+ years of experience supporting mission-critical systems where uptime is non-negotiable. Known for diving deep to diagnose root causes, stabilize environments quickly, and take ownership of outcomes beyond ticket resolution. Experienced in supporting hybrid cloud environments at scale and focused on continuously improving reliability, learning failure modes, and keeping operations running smoothly.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Sr.Net. Engineer / Sys. Admin. / Business Op's.
Symlincc LLC
06.2021 - 11.2025
- Orchestrate installation, configuration and ongoing maintenance of radio/antenna systems, LAN/WAN infrastructure and wireless communications for all clientele
- Microsoft Azure: Entra ID (Azure AD), VM provisioning, hybrid migrations, policy enforcement, subscription e-licensing management, cloud security, and cost governance
- Led a diverse team of professionals (US Air Force Skillbridge program hires) to achieve ambitious targets through clear goal setting, performance monitoring, and constructive feedback
- Managed purchasing, invoicing, engineering, support, and customer account operations efficiently in-line with industry best practices
Network Specialist
San Luis Coastal Unified School District
08.2010 - 05.2021
- Design, maintain, monitor, security with connected primary systems or servers
- Ensure essential operations of the network function efficiently, while also notifying and communicating complex issues with the public in an understandable way
- Assist with fiber optic outages and projects, UMAN upkeep on District-side
- VoIP Project Management for >800 handsets with redundancy
- WLAN Project Manager for nearly 1000 WAPs IArubaI; WIFI performance optimization
- Supported hybrid Microsoft environments, integrating on-prem infrastructure with Microsoft Azure and Azure AD (Entra ID) to manage identity, access, and authentication for 1000+ staff users.
IT Specialist
City of Atascadero
01.2008 - 07.2010
- Operated and maintained the city's network infrastructure, including systems for the Police Department, Fire Department, and other citywide services
- Supported emergency communication and wireless systems adding redundancy to critical systems
- Co-revised citywide IT strategic plan for network security, disaster recovery, compliance, etc..
- Ensure compliance with government regulations to safeguard sensitive data
Professional Expert - Technology
Los Angeles Unified School District
09.2001 - 01.2008
- Local District Communications Support for massive school district telco projects(with subcontractors)
- Deployment, training, and administrative guidance
- Supported staff in training and utilizing technology effectively to enhance educational outcomes
Client Technical Service Manager
Soft Point Media, Inc
01.2005 - 02.2007
- Provided premium client support in the greater Los Angeles area for Soft Point Media, ensuring confidentiality and satisfaction
- Built client relationships by responding to Inquiries, Identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Asset Protection
Target
01.2003 - 07.2005
- Loss Prevention training and support to high-crime, high-theft stores including incident resolution
- Assist with development of integrity training programs requiring effective communication, innovative critical thinking, and adept problem-solving abilities
- Conduct dynamic self-motivated and confidential investigations with unexpected circumstances where anyone may become the primary focus(subject) of responsibilities
Education
High School Diploma -
Santa Susana Technology Magnet High School
Simi Valley, CA01.2002
Skills
- Cybersecurity awareness
- Asset management
- Software installation expertise
- Microsoft Azure (Azure AI/ML, Entra, VM Management, Active Directory, Exchange, Cloud Networking: Routing, VPN, Failover, DR, Apps Services)
- Resource optimization strategies
- ITIL ticket management
- End user support (Microsoft Windows, Linux, and Mac systems)
- Logging and Documentation
Certification
- Generative AI Leader – Google
- System Administration and IT Infrastructure Services – Google
- Cybersecurity Tools & Cyber Attacks – IBM
- Digital Transformations – India School of Business
- Microsoft Certified Solutions Associate (MCSA)
- Foundations of Everyday Leadership – University of Illinois at Urbana-Champaign
- Using Python to Access Web Data – University of Michigan
- Additional detail and certification verification at https://certifications.browsetojoe.com
- Certified Ethical Hacker (CEH)
- Machine Learning Models – Microsoft Azure
- Exam MS-900: Microsoft 365 Fundamentals
- Adaptive Leadership – Adaptive Change Advisors (ACA)
- Cybersecurity and Its Ten Domains – University System of Georgia
- Cybersecurity and Mobility – University System of Georgia
- Programming for Everybody (Python) – University of Michigan
Timeline
Sr.Net. Engineer / Sys. Admin. / Business Op's.
Symlincc LLC
06.2021 - 11.2025
Network Specialist
San Luis Coastal Unified School District
08.2010 - 05.2021
IT Specialist
City of Atascadero
01.2008 - 07.2010
Client Technical Service Manager
Soft Point Media, Inc
01.2005 - 02.2007
Asset Protection
Target
01.2003 - 07.2005
Professional Expert - Technology
Los Angeles Unified School District
09.2001 - 01.2008
High School Diploma -
Santa Susana Technology Magnet High School