Joe Alexander
Atlanta,GA
Summary
An experienced QA professional with 5 years of experience bringing a solid foundation in ensuring product excellence and a meticulous eye for detail. Combining strong analytical skills with expertise in comprehensive manual testing methodologies, specialize in identifying defects, ensuring adherence to quality standards, and driving continuous improvement. With a passion for delivering superior software solutions, leveraging quality control experience and technical skills to contribute to a team focused on enhancing product quality through rigorous manual testing processes.
Overview
12
12
years of professional experience
Work History
Quality Assurance Analyst
Diversociete LLC
01.2023 - 12.2023
- Optimized Quality Assurance Efforts: Executed comprehensive end-to-end testing, including UAT retesting, test case creation, execution, defect reporting, API, and SQL testing for the e-commerce platform.
- Enhanced Software Quality: Spearheaded a remarkable 25% reduction in software defects by meticulously creating and executing test plans, cases, and scripts. Identified new functionalities and feature improvements, elevating software quality to optimal standards.
- Improved QA Processes: Aligned quality assurance processes with industry best practices, resulting in a 15% increase in software defect detection and a 10% reduction in post-release issues.
- Enhanced overall software quality, positively impacting user satisfaction and project timelines.
- Assisted in collaborating closely with technical leadership and cross-functional teams, fostering alignment with organizational goals and values.
- Provided transparent project status updates, supporting team members in quality-related work and professional growth.
- Evaluating the product against requirements, designs, and test cases.
- Documented maintain detailed records of RTMs, test cases, results, and issues encountered during testing, improve the efficiency of testing cycles.
Usability Testing Specialist | Quality Assurance
United States Post Office
10.2021 - 01.2023
- Proactive participant in development team planning and implementation sessions as well as technical customer support discussions.
- Work across disciplines to analyze user stories and functional and non-functional design specifications to create manual and maintained automated test cases.
- Work within development and support ticketing systems to analyze defects and feature requests and to set testing priorities.
- Track defects, report status, escalate issues and work to resolve issues in timely fashion.
- Analyze product changes and enhancements in order to identify quality risks, concerns, and gaps facilitated 10% increase in user productivity by implementing recommended usability enhancements.
- Followed all company policies and procedures to deliver quality work
Quality Control | Quality Assurance Tester
Eisen Panel Group
10.2018 - 03.2021
- Utilized analytical skills and attention to detail to conduct thorough inspections, ensuring compliance with industry standards and specifications, resulting in 10% increase in quality and reducing defects by 25%.
- Conduct thorough testing and analysis of products to ensure adherence to quality standards and regulatory requirements.
- Collaborate with cross-functional teams to identify and resolve quality issues, utilizing industry best practices and continuous improvement methodologies.
- Author and maintain standard QA artifacts such as test plans, test cases, test variation matrices, and defects.
Quality Control | Quality Assurance Analyst
Legrand North America
08.2011 - 10.2018
- .Demonstrated exceptional problem-solving abilities in diagnosing and resolving issues, resulting in 20% reduction in quality-related delays.
- Analyze test results using industry tools and techniques to identify and report defects. Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Collaborate with Product Owner and engineers to fully define test specifications and test scenarios
- Interact with Product Owner, User-experience, and Development to understand user stories and produce appropriate test scenarios using modern development methodology
Education
Certificate - Welding Operator
Vatterott College - Fairview Heights
04.2012
High School Diploma -
Gateway High School
05.2008
Skills
- Browser Stack, IOS, Android
- Mobile Testing
- Test writing/ planning
- Python
- JIRA/ Confluence
- Zephyr
- Katalon Studio / Selenium
- Analytical Skills
- Collaborating/Communication
- AGILE SCRUM
- MYSQL
- API / POSTMAN
- UAT
Timeline
Quality Assurance Analyst
Diversociete LLC
01.2023 - 12.2023
Usability Testing Specialist | Quality Assurance
United States Post Office
10.2021 - 01.2023
Quality Control | Quality Assurance Tester
Eisen Panel Group
10.2018 - 03.2021
Quality Control | Quality Assurance Analyst
Legrand North America
08.2011 - 10.2018
Certificate - Welding Operator
Vatterott College - Fairview Heights
High School Diploma -
Gateway High School