Joe Bronk
Bell Buckle,United States
Summary
Customer Support Specialist with 13+ years of diverse experience, demonstrating exceptional problem-solving and organizational abilities. Proven track record in maintaining high customer satisfaction and efficient time management in fast-paced environments, such as ridesharing and book production. Adept at conflict resolution, demonstrating an ability to adapt to changing circumstances and maintain a detail-focused approach. Committed to continuous improvement and innovation in customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Uber Driver
Lyft/Uber
Anywhere
08.2017 - Current
- Maintained rare 5 Star driver rating
- Maintained clean and well-maintained vehicle for comfortable and enjoyable ride experience
- Adapted to changing traffic conditions and routes to ensure efficient and timely transportation of passengers
- Ensured prompt and efficient pick-up and drop-off of passengers, minimizing wait times and maximizing convenience.
Production Floor Lead
Ingram Book
La Vergne, TN
12.2011 - 08.2017
- Implemented and maintained safe work environment by enforcing safety policies and procedures, conducting regular safety inspections, and providing training to production floor employees
- Created and implemented LEAN program to improve team productivity by 100% within 3 months
- Developed and implemented strategies to improve productivity and efficiency on production floor, such as implementing lean manufacturing principles and continuous improvement initiatives
- Developed and implemented system for tracking and analyzing production data to identify areas for improvement and optimize efficiency
- Coordinated and oversaw implementation of new production equipment and technology to improve efficiency and productivity on production floor
- Collaborated with cross-functional teams to develop and optimize production processes and workflows
- Collaborated with cross-functional teams to identify and implement process improvements that enhance productivity and quality on production floor.
Print To Order Specialist
Ingram Book
La Vergne, TN
01.2011 - 12.2011
- Oversaw daily activities of 10-30 people
- Ensured on-time delivery of scheduled product
- Maintained 98.3% on-time delivery rate
- Implemented and managed effective time-off tracking system to ensure accurate and timely recording of employee PTO
- Managed and maintained accurate employee PTO records and ensure compliance with company policies and regulations
- Coordinated with production team and ensure seamless workflow for timely delivery of print on demand orders
- Coordinated with production team to ensure availability of raw materials and supplies for print-to-order process
- Worked closely with suppliers to ensure timely delivery of materials and components for print on demand orders
- Optimized print-to-order process by implementing and maintaining a lean production system, reducing waste, and improving efficiency.
Education
Software Developer -
Udemy
Udemy.com02.2024
Skills
- Empathy
- Problem Solving
- Active Listening
- Computer Skills
- Patience
- Conflict resolution
- Analytical Thinking
- Research
- Teamwork and Collaboration
- Verbal Communication
Personal Information
Title: Customer Support Specialist
Timeline
Uber Driver
Lyft/Uber
08.2017 - Current
Production Floor Lead
Ingram Book
12.2011 - 08.2017
Print To Order Specialist
Ingram Book
01.2011 - 12.2011
Software Developer -
Udemy