JOE CASTRO
Richmond,TX
Summary
5 Yrs. Expertise implementing WAN/LAN infrastructure and leading projects that have a meaningful impact to the organization's goal. Bringing forth a motivated attitude and the ability to establish strong and productive relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Battalion Administrator
United States Army
06.2018 - Current
- Managed technical infrastructure and information assurance compliance within a fast- paced government organization, serving users and workstations and VOIP phones.
- Responsible for the reviewing and updating all policies relating to security, reliability and accessibility of all information systems within the organization.
- Routinely trained and validated employees on my ability to implement and maintain LAN and WAN infrastructure in austere locations
- Tracking and completion of trouble tickets created using IT service management (ITSM)
- Developed and conducted quarterly training on various topics such as network security, network infrastructure, user level troubleshooting, and preventive maintenance.
- Maintained over 300 automations devices to include laptops, desktops, multi-function printers, and VOIP phones for over 300 users.
- Active directory management for a network comprised of 250+ users and over 300 devices.
- Monitored system upgrades, which included patches, service packs, hot fixes, and new configurations.
- Created organized filing system to manage department documents.
- Analyzed and solved multi-faceted problems that effected executive leaders.
- Supervised a team of 4 for help desk operations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Senior Battalion Network Technician
United States Army
06.2018 - Current
- Established and managed 2 Windows 2012 servers, 12 work group switches, and 3 routers during an rotational deployment.
- Supervised team of 4 employees working with Cisco and SATCOM equipment, maintaining safety and cultivating productive atmosphere.
- Performed various troubleshooting tasks, including reconfiguring Cisco switches, routers, and VOIP phones
- Collaborated with team members to complete demanding projects under tight deadlines.
- Trained new employees on Cisco products and satellite communications technology to support team efficiency.
- Ran cabling and installed data drops for new node installations.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote locations to execute various missions dependent on Unclassed and Secret network operations.
- Performed necessary maintenance to support network availability.
- Maintained thorough understanding of local area and wide area networking and components.
- Integrated data, voice and video networks for use in various mission worldwide.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Education
Bachelor of Science - Cyber Security
University Of Maryland Global Campus
Maryland 06.2025
High School Diploma -
William B. Travis High School
Richmond, TX06.2018
Skills
- Windows Environment Administration
- Cisco Systems
- Network Automation
- WAN/LAN Implementation
- VMware
- Troubleshooting and Maintenance
- Technical Support/Customer Service
- Enterprise Technology
- VoIP Systems
- Network Firewall Management
- Organizational Leadership
- Complex Problem-Solving
- Telecommunications Systems
- Network Configuration
- LAN Switching Technologies
- OSPF Routing
- Network Troubleshooting
- Technical Support
Accomplishments
4X Army Achievement Awards.
Certification
Comptia Security + CE
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Battalion Administrator
United States Army
06.2018 - Current
Senior Battalion Network Technician
United States Army
06.2018 - Current
Bachelor of Science - Cyber Security
University Of Maryland Global Campus
High School Diploma -
William B. Travis High School
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