Joe Crawford

Quality Assurance Specialist, Marcus By Goldman Sachs

November 2022 - Present

Responsible for evaluating and offering coaching, if needed, for both customer interactions and high risk reviews for cases involving The Service members' Civil Relief Act (SCRA) and The Fair and Accurate Credit Transactions Act (FACTA).

Advocacy Specialist, Marcus By Goldman Sachs

March 2021 - November 2022
Processed check payments, incoming and outgoing docs by mail and uploaded physical mail to customer accounts. Member of the Case Team, applying general inquiry, probate, disbursement reconciliation, SCRA and bankruptcy cases. Also contributed to personal loan Fraud by completing Fraud and FACTA reviews when needed.

Credit Specialist, Marcus By Goldman Sachs

September 2019 - March 2021

Responsible for verifying income of loan applicants in both simple and complex cases along with check and employment verification.

Educated new specialists the procedure of simple and complex credit cases.

Inbound Service Specialist, Marcus By Goldman Sachs

November 2018 - September 2019

Responsible for servicing, monitoring and collection of loans for existing customers and assisting in loan applications for potential customers.

Handled confidential information with discretion and regard.

• 30 years experience in hosting, developing, writing, and producing on-air content for live radio programs.
• Consistently achieved favorable ratings during my tenure as a radio host.