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Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 12 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Helpful professional commended as valuable team player with expertise in IBM Tape Systems, IBM Disk Storage Systems, IBM Power Systems, Lenovo Storage and Servers and PureStorage. Reliable Installer with 12 years of experience in IT roles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Senior Systems Specialist with extensive experience in troubleshooting complex systems and enhancing customer satisfaction at Carl Zeiss Industrial Metrology. Demonstrated expertise in precision measurement installation and effective communication, resulting in improved operational efficiency. Proven ability to deliver exceptional technical support while fostering strong client relationships. Committed to continuous improvement and driving results in high-pressure environments.

Dynamic Technical Support Representative with T-Mobile, recognized for enhancing customer satisfaction through exceptional problem-solving and effective troubleshooting. Leveraged expertise in software installation and remote support to boost first-call resolution rates by 30%. Known for empathetic communication and a commitment to continuous improvement, driving team efficiency and customer loyalty.
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

With a strong track record at Faith Technologies, I led EPMS optimizations for Microsoft's data centers, cutting operational costs and boosting efficiency. My expertise in electrical design and troubleshooting has enhanced system reliability, while my focus on sustainability and energy efficiency drives project success. A dependable professional, I excel in installing, maintaining, and repairing electrical systems, ensuring equipment safety and optimal performance through thorough inspections and proactive corrections. Committed to quality and professionalism in every aspect of my work.

Joe D'Amico

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System Service Representative

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Bachelor of Science - Business Management

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System Service Representative

Canisius College

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