Joe Davis
Corona,CA
Summary
To secure a position in the Information Technology field that will utilize my strong technical and organizational skills, while offering new opportunities and career growth potential. Currently studying for the Cisco CCNA Certification.
Overview
14
14
years of professional experience
Work History
Service Desk Coordinator
Hyundai Auto Ever America
05.2022 - Current
- Technical Phone Support of applications at Hyundai's dealerships around the US Setup Collaborative services like Microsoft Teams
- Manage assigned tasks and quickly respond to and process Helpdesk tickets using Service Now and ITSM in a timely and reliable manner
- Open/Close and update incident history via ITSM, or other Helpdesk applications, as assigned Maintain Office computers and local Network (Windows and Apple) Adhere to Customer Support standards and procedures to ensure priorities and goals are met. Manage and oversee rental properties and financial statements for Relators
- Support a production environment by analyzing, resolving, reporting/escalating Help Desk related issues to the Helpdesk Team Lead and then to the Manager, Customer Support, as appropriate.
Network Operations/Desktop Support
DavSo LLC Inc.
01.2017 - 01.2021
- Remote support, assure all employee's network connection was stable, set up Office 365, and assign access to external users to a SharePoint file directory for shared documents
- Setup Collaborative services like Microsoft Teams
- Setup, monitor, and troubleshoot Windows and Apple computers, printers, and tablets
- Assist in inbound calls to troubleshot computer issues, printers, and all collaborative meetings via TeamViewer or Microsoft Teams Screen Sharing
- Maintain Office computers and local Network (Windows and Apple based) Configured and Administered Microsoft Office 365 Portal for the company Manage and oversee rental properties and financial statements for Relators
- QuickBooks Management for the company
Network Operations Center Analyst/ IT Help Desk Support
SageNet
01.2014 - 01.2016
- NOC Analyst, most of time on a Dialer taking inbound calls from clients remotely who had internet issues at their location
- Used Service Now ticketing system to log incoming calls into a ticketing system and assist the client in troubleshooting network connectivity issues
- Issues can be as simple as a power cycle of a device to tracing cables to a source or destination
- If unresolved, would then schedule a technician to the go-to site and assure the technician is qualified according to the company's SOP
- Responsible for monitoring network connections, technical support, schedule maintenance
- Dial-up service queue used ServiceNow ticketing system to resolve any issues, a lot of customer support Implemented critical network configuration changes for Cisco routers and switched, Aruba wireless controllers, DNS, DHCP, CPU Utilization monitoring Organized and remotely supported all hardware installation, repair and maintenance activities for clients Prepared root-cause analysis reports for critical network infrastructure issues.
Office 365 Network Administrator
Maclin Technologies
01.2013 - 01.2014
- Deployment of Microsoft Office 365 Symantec Ghost Deployments and support of Windows 7, Windows 8, and Apple Computers
- Configure SharePoint Calendars and all Collaborative Services Microsoft Exchange Online Administration Network designs for small to midsize businesses.
Computer Instructor (Volunteer)
St. Luke Redemption Church
01.2013 - 01.2014
- Implement standardized curriculum as organized by staff Teach computer classes based on Windows 7, MS Office Suite, and e-mail management Hardware and software maintenance for lab computers.
Help Desk Support/Jr. Network Administrator
Amcol Systems Inc. – Columbia, S.C.
01.2011 - 01.2012
- Help desk support call center environment, maintain, support and deploy Windows XP and Windows 7 Desktops Inbound onsite call resolution, troubleshooting Windows 7 users’ desktops and laptops, Cisco VOIP Phones, Active Directory user accounts Monitor and managing routers and switches for the company of about 200 employees
- Proprietary ticketing system used to log tickets, update and escalate if needed
- Cisco Router and Switch configurations Active Directory Administration and Support Network Analyst for VoIP and data network traffic Cisco Call Manager Administrator for 200 production floor users
Data Center Relocation
Sapphire Technologies – Columbia, S.C.
01.2011
- Removal of server, switches and routers from cabinets for relocation Installation of servers, switches and routers in new data center Follow network blueprint for placement and wiring configurations Cabling of Devices (Fiber, Cat5e, Video and Audio)
Computer Technician (Supervisor of Dept.)
EPCUSA – Columbia, S.C.
01.2010 - 01.2011
- Enterprise Servers, Switches and Router Initializing PC, Apple and Enterprise Servers DOD Data Wiping EMC Cabinets Auditing Fiber Channel, SAS, SATA Disk Array Configurations for DOD Cleansing
Education
Associate of Science Degree, Computer Network Systems - Information Technology
ITT Technical Institute
Columbia, S.C.12.2010
Skills
- Proficient in Audio/Video Technologies
- Microsoft Office 365 Administration
- Proficient in Microsoft Office Suite & Desktop Operating Systems
- Proficient in Mac OS Networking and troubleshooting
- Configure routers and switches for network optimization
- Cloud-Based SharePoint and Exchange Support
- Cisco Router & Switch configurations
Additional Information
Studying for CCNA Certification (online courses)
Timeline
Service Desk Coordinator
Hyundai Auto Ever America
05.2022 - Current
Network Operations/Desktop Support
DavSo LLC Inc.
01.2017 - 01.2021
Network Operations Center Analyst/ IT Help Desk Support
SageNet
01.2014 - 01.2016
Office 365 Network Administrator
Maclin Technologies
01.2013 - 01.2014
Computer Instructor (Volunteer)
St. Luke Redemption Church
01.2013 - 01.2014
Help Desk Support/Jr. Network Administrator
Amcol Systems Inc. – Columbia, S.C.
01.2011 - 01.2012
Data Center Relocation
Sapphire Technologies – Columbia, S.C.
01.2011
Computer Technician (Supervisor of Dept.)
EPCUSA – Columbia, S.C.
01.2010 - 01.2011
Associate of Science Degree, Computer Network Systems - Information Technology
ITT Technical Institute