Jose Jimenez Ruiz
Denver,Colorado
Summary
Results-driven Technical Specialist with extensive experience in software and device updates, ensuring peak operational efficiency. Proficient in analyzing and optimizing business processes through innovative technical solutions. Demonstrates strong training and problem-solving capabilities, dedicated to enhancing organizational productivity and contributing to overall company success.
Overview
5
5
years of professional experience
Work History
Service Desk Coordinator
Indigo Telecom Group
03.2024 - Current
- Respected customer SLAs by effectively managing ticket lifecycle: raising, dispatching, and canceling as needed
- Worked under pressure to coordinate service requests, ensuring timely resolution
- Ordered spare parts for engineering tasks, optimizing workflow efficiency
- Communicated directly with clients and field engineers to maintain high standards of customer service
- Completed site access forms for engineers and managed operations using Salesforce and Office 365 email systems.
- Utilized Splunk to monitor the status of fiber optic cables, including tracking fiber locations, detecting disconnections, and managing alarms effectively.
Technical Specialist
Accucode
07.2023 - 02.2024
- Provided accurate, timely information on infrastructure systems and service configuration items to customers and government teams
- Analyzed client business processes to recommend optimal software applications tailored to unique requirements
- Conducted troubleshooting and diagnostics on company resources, enhancing operational efficiency
- Trained users on desktops, laptops, and mobile devices to improve user competency and satisfaction
- Managed imaging experience with TC52's, TC57's, Zebra ZQ60, and ELO's, along with configuring Aruba Networking/Central, Cisco Meraki equipment, and Axis branded cameras
- Performed data entry and managed spreadsheets to track service requests and inventory, improving data accuracy and accessibility.
Groundskeeper
Hills Lawn And Grounds Care
05.2019 - 07.2023
- Maintained high standards of landscaping and grounds upkeep, ensuring client satisfaction through diligent care
- Performed routine maintenance tasks, including mowing, trimming, and edging lawns for neat appearance
- Assisted in planting, weeding, and watering flower beds and gardens, enhancing aesthetic appeal
- Operated landscaping equipment such as lawnmowers, blowers, and trimmers safely and efficiently
- Collaborated with team members to execute landscaping projects, ensuring timely completion and quality results
- Developed strong customer relationships through effective communication and service delivery.
Education
Certificate in Cybersecurity -
University of Denver
Denver, Colorado09.2022
Certificate -
Security+
Skills
- Exceptional Customer Service and Support
- Proficient in Basic Computer Operations
- Accurate Data Entry and Management
- Familiar with Terminal and Linux (Kali & Ubuntu)
- Knowledgeable in Microsoft Azure
- Experienced with Active Directory and Splunk
- Strong Organizational and Time Management Skills
- Typing Speed of 60 WPM
- Proficient in iOS and Windows Operating Systems
- Skilled in Hardware and Software Maintenance
- Technical Support and Troubleshooting Expertise
Additional Information
Willing to relocate for the right opportunity., Available for immediate start., Bilingual in English and Spanish., Open to overnight shifts.
Timeline
Service Desk Coordinator
Indigo Telecom Group
03.2024 - Current
Technical Specialist
Accucode
07.2023 - 02.2024
Groundskeeper
Hills Lawn And Grounds Care
05.2019 - 07.2023
Certificate in Cybersecurity -
University of Denver
Certificate -
Security+
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