Joe Gudino
Erie,CO
Summary
Driven Data Protection & Recovery Engineer with 20 years of experience in Veritas NetBackup software implementation, upgrades and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Also experienced in NetBackup IT Analytics for reporting administration, configuration, Veritas Flex Appliances, VTAS Appliances, Data Domain, Avamar and CloudPoint backups leveraging Azure.
Overview
22
22
years of professional experience
Work History
Senior Data Protection & Recovery Engineer
Abercrombie & Fitch
07.2022 - Current
- Manage NetBackup across 10 domains which is constructed of 16 Veritas appliances, BYOD VM stand-alone boxes and Flex appliances.
- Troubleshoot backup failures consisting of SQL, Oracle, CloudPoint, VMware and File Print servers.
- Configuration and administration of NITA for reporting.
- Configuration and administration of Azure ClouldPoint backups in four domains.
- Configuration and testing of replications between domains leveraging AIRGAP and SLPs.
- Perform capacity planning and forecasting identifying trends to ensure sufficient capacity is present and or procured for future growth.
- Create documentation within our internal wiki pertaining related to administration of NetBackup for backup failure troubleshooting, software upgrades and domain overviews.
- Project Management for major milestones impacting that affects backups and restores..
- Collaborate with multiple teams (Platform, DB, Networking, Storage, Virtualization and App) for disaster recovery testing and for major project deployments.
Data Protection Architect
HCL Technologies (Ascension Account)
10.2021 - 07.2022
- Responsible for the data protection software/hardware & overview of 52 health care ministries including capacity monitoring using Avamar IDPA in which we support over 16000 servers in the environment and backup approximately 9.2PB per month
- Work with several teams and managers to serve as a liaison between HCL and Ascension technologies
- Responsible for the data center consolidation initiatives in building 3 national colocations (CoLo) to serve as Ascensions disaster recovery locations across the United States
- Responsible for mission critical projects consisting of the architecture / implementation of remote sites infrastructure, load balancing, capacity planning, disaster recovery testing and development of standard operating procedures
- Recommend backup solutions for Ascension acquisitions and current areas of improvement including cost savings
- Work with the customer leaders to understand the company’s direction focusing on data protection and recovery
- Provide quarterly capacity analysis and forecasting reports for fiscal year end
- Maintain wall to wall inventory of all backups infra related hardware
- Attend daily meetings and provide input for new projects / current environmental issues
- Responsible for all VM migrations within Avamar iDPA
- Troubleshoot backup failures within the environment
- Follow ITIL process and procedures
- Host weekly customer calls to discuss the status of multiple projects and environmental issues
- Host quarterly call with Ascension leadership to discuss product road maps, back environment metrics and address and concerns
- Work with the Business continuity team to complete disaster recovery test as required
- Host monthly internal HCL leadership calls to discuss offline topics such as environment issues, staffing needs, future deployments, roadmaps, metrics, and true ups
Data Protection Architect
Ascension Health Information Services
01.2010 - 10.2021
- Responsible for the data protection software/hardware & overview of 52 health care ministries including capacity monitoring using Veritas NetBackup version 10.x in which we support over 16,000 servers in the environment and backup approximately 9.2PB per month
- Responsible for the maintenance and hardware for 300 Veritas Linux base appliances model 52X0, 53X0,5240, 53X0, 54X0 and Flex Appliance series
- Implement the architect design of the backup infrastructure by installing NetBackup Master/Media server software, configuring Veritas Appliances
- Document implementation procedures for backup engineers as well as enterprise backup standards in which are reviewed on a yearly basis
- Migrate backup software from existing software (TSM, Commvault, Bridgehead) to Veritas NetBackup
- Responsible for mission critical projects consisting of the architecture / implementation of remote sites infrastructure, load balancing, capacity planning and development of standard operating procedures
- Perform DR testing as required with collaboration with outside vendors
- Assist and collaborate with Microsoft in the configuration of Azure backups for SQL backups within Ascension
- Design backup solutions for Ascension acquisitions
- Host monthly calls with vendor to review product review, changes, releases, patches, and true ups
- Complete quarterly value sides and interface with the customer/Ministry leaders to review slide deck
- Provide quarterly capacity analysis and forecasting reports for fiscal year end
- Maintain wall to wall inventory of all backups related hardware
- Attend daily meetings and provide input for new projects / current environmental issues
- Follow ITIL process and procedures
- Assist in the implementation of NetBackup appliances
- Work with the Business continuity team to complete disaster recovery test as required
Team Lead, Distributed Storage Management
IBM
06.2006 - 12.2009
- Responsible for the day-to-day backup and recovery functions, diverse issues, in this 24x7 NetBackup 6.0, 6.5 & 7.1 production environments consisting of 4100 servers with Intel and UNIX operating systems
- Implement the architect design of the backup infrastructure by installing NetBackup Master/Media server software, configuring tape libraries
- Responsible for mission critical projects consisting of the architecture / implementation of remote sites infrastructure, load balancing, capacity planning and development of standard operating procedures
- Migrate backup software from existing software TSM to Veritas NetBackup
- Balance the workload of service requests and problem incidents between my team consisting of 13 technicians
- Implement backup and restore procedures in response to requests to meet SLA requirements
- Report daily backup failures to upper management and track failures for trending
- Troubleshoot / correct daily backup failures consisting of multiple failure codes
- Attend daily meetings and provide input for new projects / current environmental issues
- Assist in the implementation of VBR, (Veritas Backup Reporter), NOM, upgrade NBU 5.1 to 6.0, and upgrade NBU 6.0 to 6.5.5
- & 6.5.5 to 7.1.03
- Configure NAS NDMP, Advance Client & Flash Backups
Manager Network Operations Center (NOC)
Digital Insight
07.2003 - 05.2006
- Overall management of the operations center 24x7
- Ensure continual process improvement including automation of the NOC staff’s tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administrative tasks
- Generate key reports for senior management related to system availability, service level agreements, uptime, and other metrics
- Servicing of interdepartmental requests – support other departments in product implementations/changes
- Develop and maintain process/procedural documentation – review of the entire center’s standard operating procedures
- Manage the root cause analysis (RCA) reports which pertain to assigning, writing and completing RCAs in a timely fashion and approving preventative actions company wide
- Provide weekly updates for senior management that include production issues, production planning, system maintenance, product training etc
- Conduct periodic reviews of NOC employees, review of individual and departmental goals and performance
Education
Some College (No Degree) - Computer And Information Sciences
Pasadena City College
PasadenaSkills
- Root-cause analysis
- IT Data Protection & Recovery
- Technical reporting
- Backup Engineering & Architecture documentation
- Project Management
- Disaster recovery planning, testing & Implementation
- Capacity planning & Forecasting
- ITIL best practices
- Linux operating system administration
- VMware vCenter management
- Network troubleshooting
- Windows server administration
Software / Hardware
Service Now, JIRA, Service Center 5.1, Veritas NetBackup 3.x to 10.x, NetBackup IT Analytics, Veritas OpsCenter, CommVault 8x, Avamar 19x, Nagios, IPMonitor, SolarWinds, Orion, Microsoft Office. Unix, Linux RedHat, HPUX, Solaris 9, 10, AIX 5.3, AIX 6.1, AS400, Windows 2003 Server, Windows 2008, Windows 2012, 2016, Symantec Appliances 5020/5030, 5220, 5230, 5240, 5330, 5340, Veritas Flex Appliances, IBM LTO 3484, 3500 series, Quantum ATL, HP ESL300 series, EMC Clarion, XIV / VMAX Storage / Data Domain 580, 680, DataDomain 4400, 6300, 6800, 9300, 9900
Timeline
Senior Data Protection & Recovery Engineer
Abercrombie & Fitch
07.2022 - Current
Data Protection Architect
HCL Technologies (Ascension Account)
10.2021 - 07.2022
Data Protection Architect
Ascension Health Information Services
01.2010 - 10.2021
Team Lead, Distributed Storage Management
IBM
06.2006 - 12.2009
Manager Network Operations Center (NOC)
Digital Insight
07.2003 - 05.2006
Some College (No Degree) - Computer And Information Sciences
Pasadena City College