Joe-Isha Tripp
Winterville,NC
Summary
Dynamic correctional officer and medical assistant with expertise in crisis intervention and patient care. Successfully maintained safety protocols while ensuring high-quality support for individuals during medical appointments. Strong organizational skills enhance operational efficiency and foster positive patient experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Greene Correctional Facility
Maury, NC
05.2022 - Current
- Prevent Escapes, maintain security of offenders, take offender to medical appointments.
Office Assistant
Wilson House
Wilson, NC
11.2019 - 05.2022
- Managed employee timesheets and residents' visitor log; answered calls and scheduled visits and appointments.
Personal Care Assistant
Oak Haven Assisted Care Living Facility
Greenville , NC
11.2018 - 06.2020
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
Customer Service Representative
Convergys
Greenville, North Carolina
10.2017 - 03.2020
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume calls while maintaining professionalism and patience.
- Provided product knowledge to help customers make informed decisions.
- Ensured compliance with company standards during customer interactions.
Cashier/Sales Associate
Bojangles'
Farmville, NC
06.2015 - 11.2018
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register accurately, processing various payment methods to streamline transactions.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
- Took orders, processed payments, made drinks, greeted guests, cleaned dining area.
Education
Associate Degree - Medical office administration
Edgecombe Community College
Tarboro, NC05-2025
Certified Nursing Assistant - Nursing
Certquik Nurse Aid
Ayden, NC07-2024
High school or equivalent - Early childhood education
farmville central high school
Farmville, NC06-2015
Skills
- Inmate management
- Crisis intervention
- Emergency response
- Direct care
- Medical office procedures
- Patient scheduling
- Safety protocols
- Scheduling appointments
- Office administration
- Microsoft word
- Communication skills
- Customer service
Certification
- CPR
- Medical terminology
- First aid
- Medical office administration
- Certified nursing assistant
Languages
English
Timeline
Correctional Officer
Greene Correctional Facility
05.2022 - Current
Office Assistant
Wilson House
11.2019 - 05.2022
Personal Care Assistant
Oak Haven Assisted Care Living Facility
11.2018 - 06.2020
Customer Service Representative
Convergys
10.2017 - 03.2020
Cashier/Sales Associate
Bojangles'
06.2015 - 11.2018
Associate Degree - Medical office administration
Edgecombe Community College
Certified Nursing Assistant - Nursing
Certquik Nurse Aid
High school or equivalent - Early childhood education
farmville central high school