JOSEPH JACKSON
Delray Beach,FL
Summary
Server Shift Leader And Key Manager
Hard-working professional with experience in fast paced and fine dining environments. Passionate about the restaurant business and the opportunities seasonal work can offer. Frequently praised as adaptable and reliable by peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Server Shift Leader And Key Manager
Skagway Brewing Company
Skagway, USA
04.2023 - Current
- Demonstrated strong leadership skills by managing a team of servers in a high-volume restaurant setting.
- Provided excellent customer service to all patrons, ensuring satisfaction and repeat business.
- Assisted customers with selecting menu items that best suited their tastes or dietary restrictions.
- Resolved conflicts between employees in a timely manner while preserving positive working relationships.
- Provided exceptional customer service throughout entire meal experience from ordering until payment was received.
Server Trainer
The Longboard
Saint John, Virgin Isands
12.2024 - 04.2025
- Trained new servers on restaurant policies, procedures, and customer service standards.
- Demonstrated effective communication skills to convey menu knowledge to training staff..
- Provided exceptional service to high volume of daily customers.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Suggested food and beverage pairings to elevate customer satisfaction.
Server
Luff’s Fish Shack
Boca Raton, Florida
12.2023 - 04.2024
- Delivered prompt, friendly service to enhance customer dining experience.
- Managed multi-table sections efficiently in a fast-paced environment.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere.
- Suggested food and beverage pairings to elevate customer satisfaction.
Restaurant Waiter
Millie's Cocktail Bar and Lounge
Priest Lake, USA
05.2021 - 04.2023
- Greeted patrons at assigned tables and promptly addressed questions and requests.
- Used POS system to document orders, special requests and dietary restrictions.
- Supported other servers, running food and refilling beverages to meet team goals.
- Explained menu descriptions, preparation methods and portion sizes to assist in decision-making.
Restaurant Waiter
Oceans 234
Deerfield Beach, USA
12.2021 - 05.2022
- Supported other servers, running food and refilling beverages to meet team goals.
- Greeted patrons at assigned tables and promptly addressed questions and requests.
- Recommended promotional items or food and beverage pairings to increase sales.
- Verified guest satisfaction with meals and responded promptly to issues.
- Used POS system to document orders, special requests and dietary restrictions.
Bartender
Kahunas Bar and Grille
Deerfield Beach, USA
06.2020 - 05.2021
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
Fine Dining Server
Brush Creek Ranch
Saratoga, USA
05.2019 - 09.2019
- Described ingredients and cooking methods to explain preparation of various food items.
- Checked on guests to verify satisfaction with each course.
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Informed customers of daily specials.
Education
Associate In Arts (A.A.) - Political Science
Auburn University
Auburn, ALSkills
- Specials Promotion and Upselling
- High-Volume Dining
- Cool Under Pressure
- Order Accuracy and Delivery
- Menu Memorization and Presentation
- Team Player
- Customer Needs Assessments
- Guest Satisfaction
Languages
Spanish, Beginner
Timeline
Server Trainer
The Longboard
12.2024 - 04.2025
Server
Luff’s Fish Shack
12.2023 - 04.2024
Server Shift Leader And Key Manager
Skagway Brewing Company
04.2023 - Current
Restaurant Waiter
Oceans 234
12.2021 - 05.2022
Restaurant Waiter
Millie's Cocktail Bar and Lounge
05.2021 - 04.2023
Bartender
Kahunas Bar and Grille
06.2020 - 05.2021
Fine Dining Server
Brush Creek Ranch
05.2019 - 09.2019
Associate In Arts (A.A.) - Political Science
Auburn University