Jennifer Stephens
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivational server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
23
23
years of professional experience
Work History
Server Shift Leader
Piri Piri Chicken Grill
02.2023 - 02.2024
to provide good customer service, handling food, Handling money, Taking orders m guests, Running food, taking to go orders,Serving alcoholic beverages, promoting a good work environment, Doing the necessary side work at the end of my shift.
Hourly Server
Horses And Hounds
01.2020 - 06.2021
Provide good customer service, Handling food, handling money, Taking orders, expediting food to other servers, Running food, serving alcoholic beverages, doing beginning and end of the night side work.
Hourly Server
Stone Creek Club
06.2013 - 06.2015
Giving the guests good customer service, Handling food, Handling money, Taking orders, expediting food for other servers, serving alcoholic beverages, running food to tables, Doing beginning/ end of the night side work.
Hourly Server/cocktail Server
On Top Of The World Communities
01.2012 - 05.2015
Providing good Customer service, Handling food, Handling money, Expediting food for other servers, running food, taking orders, serving alcoholic beverages, interacting/mingling with the guests, doing beginning /end side work.
Head Server
Oak Run Country Club
05.2001 - 05.2008
Provide good customer service, taking orders, handling food, Handling money, serving the guests, running food for other servers, expedite food, pick up any shift a server was not able to work, serving alcoholic beverages, doing beginning/ ending side work, answering the phone, taking reservations.
Education
High School Diploma -
Dunnellon High School
Dunnellon, FL08.1995
Skills
- POS Systems
- Heavy Lifting
- Responsible and Trustworthy
- Team Management
- Table Setting
- Upselling and Cross Selling
- Dining room logistics
- Employee Development
- Critical Thinking
- Guest Relations
- Exceptional communication
- Staff Training
- Casual Dining
- Cool Under Pressure
- Decision-Making
- Cleaning and sanitation
- Fine Dining
- Flexible Schedule
- Table Monitoring and Turnover
- Assignment Delegation
- Hospitality best practices
- Reliable and Responsible
- Sales Techniques
- Item promotion
- Cleaning and sanitizing
- Beverage Preparation
- Reservations Management
- Dining area maintenance
- Accurate money handling
- Order Accuracy
- Teamwork and Collaboration
- Guest service
- Upselling techniques
- POS system operations
- Food and Beverage Service
- Positive and Friendly Attitude
- Attention to Detail
- Tableside Service
- Special Requests and Substitutions
- Resourceful and Reliable
- Food and Beverage Upselling
- Table Bussing
- Specials Promotion and Upselling
- Order Taking and Processing
- Team Leadership
- Organization and Efficiency
Timeline
Server Shift Leader
Piri Piri Chicken Grill
02.2023 - 02.2024
Hourly Server
Horses And Hounds
01.2020 - 06.2021
Hourly Server
Stone Creek Club
06.2013 - 06.2015
Hourly Server/cocktail Server
On Top Of The World Communities
01.2012 - 05.2015
Head Server
Oak Run Country Club
05.2001 - 05.2008
High School Diploma -
Dunnellon High School
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