Joseph Jacobson
Farmington,United States
Summary
- 4 years of experience in landscaping, groundskeeping, maintenance, etc. - 2 years of experience in sales, retail and customer service both in person and involving over the phone etiquette. - Vast automotive knowledge with experience in automotive repair. - Experienced public speaker, actor, and leader with skills involving developing educational programs. - Unique variety of educational experience from charter to traditional schools both in person and completely online as well as assisting in directing summer education programs. - Operated wide variety of light to heavy machinery and well versed with motor vehicles of most motor classes. 4 years experience operating commercial motor vehicles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CDL A Truck Driver
Roehl Transportation
Saint Paul, MN
01.2026 - Current
- Operated and maintained commercial vehicles in compliance with DOT regulations.
- Conducted thorough pre-trip and post-trip inspections to ensure vehicle safety and reliability.
- Delivered freight efficiently across designated routes while adhering to delivery schedules.
- Maintained accurate logs of driving hours, mileage, and fuel consumption for regulatory compliance.
- Communicated effectively with dispatchers to coordinate load assignments and resolve issues.
- Monitored vehicle performance and reported maintenance needs proactively to prevent breakdowns.
- Ensured timely deliveries by consistently meeting or exceeding customer expectations for punctuality.
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Contributed to team success through effective communication, collaboration, and support of fellow drivers.
Union Laborer
NPL Construction Company
Lakeville, MN
10.2024 - 09.2025
- Prepared job sites for new construction by clearing debris, grading land, and setting up necessary equipment safely and effectively.
- Maintained consistent progress on projects by assisting with the loading and unloading of materials and supplies for timely use onsite.
- Maintained a clean work environment, reducing accidents and fostering a professional atmosphere on job sites.
- Managed waste disposal for environmental compliance, resulting in cleaner job sites and reduced fines.
- Demonstrated commitment to teamwork by stepping in to assist fellow laborers with tasks when necessary, fostering a cohesive work environment.
- Demonstrated versatility in skillset through the ability to perform various manual labor tasks such as digging trenches, pouring concrete, or laying bricks when needed.
- Improved safety on job sites by conducting regular inspections and addressing potential hazards promptly.
- Documented daily progress accurately by maintaining detailed logs of completed tasks and hours worked on each project aspect.
- Facilitated communication between team members during high-pressure situations, promoting cooperation and problem-solving efforts.
Customer Service Representative
Truck Center Companies
Faribault, MN
03.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
School Bus Driver
Marschall Line Inc
01.2022 - 06.2023
- I am a fully Licensed Class B Commercial Drive with School Bus and Passenger Endorsements
- Legal DOT cardholder.
Customer Service Representative
AT&T
Lakeville, MN
09.2021 - 12.2021
Customer Service Representative
O'Reilly Auto Parts
Lakeville, MN
01.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Applied Psychology
Saint Mary's University of Minnesota
Winona, MNAssociate of Arts - General
Inver Hills Community College
Inver Grove Heights, MN08.2023
High School Diploma -
Farmington High School
06.2021
Skills
- Operation of Commercial Motor Vehicles
- Customer Service
- Retail Sales
- Operation of various mechanical equipment
- Automotive repair
- Technical Support
- Providing care to students with special needs
- Phone Etiquette
- Providing care to 50 students at one time
- Processing Shipments
- Conflict Resolution Techniques
- Team Leadership and Motivation
- Problem Solving Aptitude
- Adaptability and Flexibility
- Organizational Skills
- Customer Service Orientation
- Strong Decision-Making Skills
- Vehicle Maintenance Knowledge
- Time Management Mastery
- Scheduling and Dispatching
- Scheduling
- Vehicle Inspections
- Vehicle Maintenance
- GPS Navigation
- Route Planning
Certification
Class B Commercial Driver's License, Marschall Line Inc, 01/2022, 07/2026
Honors Awards
- Academic Letter Award, Farmington High School, 06/2021, The Academic Letter Award recognizes a student for maintaining a GPA of at least 3.0 for an entire school year. On top of receiving this award four times, I graduated from high school with a 3.9 GPA.
- Most Valuable Singer Award, Farmington High School, 05/2021, The most valuable singer award is voted upon by a group of roughly 70 people. This award is given to one person whom the rest of the group feels is their most valued member.
Timeline
CDL A Truck Driver
Roehl Transportation
01.2026 - Current
Union Laborer
NPL Construction Company
10.2024 - 09.2025
Customer Service Representative
Truck Center Companies
03.2024 - 10.2024
School Bus Driver
Marschall Line Inc
01.2022 - 06.2023
Customer Service Representative
AT&T
09.2021 - 12.2021
Customer Service Representative
O'Reilly Auto Parts
01.2021 - 09.2021
Associate of Arts - General
Inver Hills Community College
High School Diploma -
Farmington High School
Bachelor of Science - Applied Psychology
Saint Mary's University of Minnesota