Summary
Overview
Work History
Education
Skills
Websites
Certification
Honors Awards
Timeline
Generic

Joseph Jacobson

Farmington,United States

Summary

- 4 years of experience in landscaping, groundskeeping, maintenance, etc. - 2 years of experience in sales, retail and customer service both in person and involving over the phone etiquette. - Vast automotive knowledge with experience in automotive repair. - Experienced public speaker, actor, and leader with skills involving developing educational programs. - Unique variety of educational experience from charter to traditional schools both in person and completely online as well as assisting in directing summer education programs. - Operated wide variety of light to heavy machinery and well versed with motor vehicles of most motor classes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Union Laborer

NPL Construction Company
10.2024 - Current
  • Prepared job sites for new construction by clearing debris, grading land, and setting up necessary equipment safely and effectively.
  • Maintained consistent progress on projects by assisting with the loading and unloading of materials and supplies for timely use onsite.
  • Maintained a clean work environment, reducing accidents and fostering a professional atmosphere on job sites.
  • Managed waste disposal for environmental compliance, resulting in cleaner job sites and reduced fines.
  • Demonstrated commitment to teamwork by stepping in to assist fellow laborers with tasks when necessary, fostering a cohesive work environment.
  • Demonstrated versatility in skillset through the ability to perform various manual labor tasks such as digging trenches, pouring concrete, or laying bricks when needed.
  • Improved safety on job sites by conducting regular inspections and addressing potential hazards promptly.
  • Documented daily progress accurately by maintaining detailed logs of completed tasks and hours worked on each project aspect.
  • Facilitated communication between team members during high-pressure situations, promoting cooperation and problem-solving efforts.

Customer Service Representative

Truck Center Companies
03.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

School Bus Driver

Marschall Line Inc
01.2022 - 06.2023
  • I am a fully Licensed Class B Commercial Drive with School Bus and Passenger Endorsements
  • Legal DOT cardholder.

Customer Service Representative

AT&T
09.2021 - 12.2021

Customer Service Representative

O'Reilly Auto Parts
01.2021 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Arts - General

Inver Hills Community College
Inver Grove Heights, MN
08.2023

High School Diploma -

Farmington High School
06.2021

Skills

  • Operation of Commercial Motor Vehicles
  • Customer Service
  • Retail Sales
  • Operation of various mechanical equipment
  • Automotive repair
  • Technical Support
  • Providing care to students with special needs
  • Phone Etiquette
  • Providing care to 50 students at one time
  • Processing Shipments
  • Conflict Resolution Techniques
  • Team Leadership and Motivation
  • Problem Solving Aptitude
  • Adaptability and Flexibility
  • Organizational Skills
  • Customer Service Orientation
  • Strong Decision-Making Skills
  • Vehicle Maintenance Knowledge
  • Time Management Mastery
  • Scheduling and Dispatching
  • Scheduling
  • Vehicle Inspections
  • Vehicle Maintenance
  • GPS Navigation
  • Route Planning

Certification

Class B Commercial Driver's License, Marschall Line Inc, 01/2022, 07/2026

Honors Awards

  • Academic Letter Award, Farmington High School, 06/2021, The Academic Letter Award recognizes a student for maintaining a GPA of at least 3.0 for an entire school year. On top of receiving this award four times, I graduated from high school with a 3.9 GPA.
  • Most Valuable Singer Award, Farmington High School, 05/2021, The most valuable singer award is voted upon by a group of roughly 70 people. This award is given to one person whom the rest of the group feels is their most valued member.

Timeline

Union Laborer

NPL Construction Company
10.2024 - Current

Customer Service Representative

Truck Center Companies
03.2024 - 10.2024

School Bus Driver

Marschall Line Inc
01.2022 - 06.2023

Customer Service Representative

AT&T
09.2021 - 12.2021

Customer Service Representative

O'Reilly Auto Parts
01.2021 - 09.2021

Associate of Arts - General

Inver Hills Community College

High School Diploma -

Farmington High School

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Joseph Jacobson