Joe Kirwan
Colorado Springs,CO
Summary
Motivated and personable team member with a strong background in guest service, order fulfillment, and fast-paced hospitality environments. Experienced in front-of-house operations, POS systems, and fitness-focused customer interaction. Passionate about promoting a clean, welcoming atmosphere, and ensuring members feel supported and valued.
Overview
4
4
years of professional experience
Work History
Order Processing & Fulfillment Associate
Ostroy Cycling
Colorado Springs, USA
01.2025 - Current
- Process and track high-volume orders with speed and accuracy using inventory and POS systems.
- Communicate with customer service and shipping departments to ensure timely and smooth deliveries.
- Maintain organized workspaces and adapt quickly to time-sensitive demands.
Server
Aspen Grill
Colorado Springs, USA
05.2023 - 08.2023
- Ensured high-quality service in fast-paced dining environment, facilitating efficient front-of-house operations.
- Maintained professional appearance and demeanor while managing multiple tasks under pressure.
- Cultivated strong rapport with guests to enhance overall dining experience.
Server / Food & Drink Runner
Garden of the Gods Resort & Club
Colorado Springs, USA
05.2022 - 08.2022
- Greeted and assisted resort guests, taking orders and ensuring a premium service experience.
- Collaborated with a large team to serve efficiently during peak hours.
- Practiced attentive service and problem-solving to meet diverse guest needs.
Event Support Staff
Jamaru Events
Colorado Springs, USA
05.2021 - 05.2022
- Worked on-site at major events including sporting venues and concerts to assist with crowd management, guest questions, and logistics.
- Supported venue staff by directing attendees, coordinating parking, and ensuring smooth check-ins.
- Part-Time
Education
University of Colorado Colorado Springs
Colorado Springs, CO07.2025
Colorado State University-Pueblo
Pueblo, CO12.2024
High School Diploma -
Cheyenne Mountain High School
Colorado Springs05.2022
Skills
- Front Desk Check-in & Guest Assistance
- POS System Proficiency
- Team Collaboration & Communication
- Scheduling Support
- Order processing
- Inventory management
Additional Information
- Dual Citizen (U.S. & Ireland)
- High School State Champion (4x800m Relay)
- Former Scholarship Track & Field Athlete at CSU-Pueblo
Hobbies and Interests
- Fitness training
- Running
- Hiking
- Skiing
- Maintaining a healthy lifestyle
Timeline
Order Processing & Fulfillment Associate
Ostroy Cycling
01.2025 - Current
Server
Aspen Grill
05.2023 - 08.2023
Server / Food & Drink Runner
Garden of the Gods Resort & Club
05.2022 - 08.2022
Event Support Staff
Jamaru Events
05.2021 - 05.2022
University of Colorado Colorado Springs
Colorado State University-Pueblo
High School Diploma -
Cheyenne Mountain High School
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