Joe Littlefield

Trainer and Customer Service Professional. I’m obsessed with customers having a good experience and feeling confident with the organization. I believe that positive relationships and hard work will help the customers, which will produce the best results. Dedicated Product Support Specialist offering over seven years of unparalleled assistance with problematic end-user technical and data requests. Resourceful approach to scanning up-to-date specifications, ascertaining necessary software versioning and scalability to address service queries. Insightful expert at analytics, ticketing and task management while directly overseeing critical product support and customer communication. Expert QA resource with dedication to streamlining processes to meet crucial thresholds to improve product usefulness.

• Institute teacher for 200+ college students.
• Two-year LDS mission.
• Proficient in all Microsoft Office tools.
• Very computer literate.
• Various leadership roles in all previous jobs.
• Advanced customer service skills.