Joseph Lord
Jacksonville,FL
Summary
As a self driven performer I know without a doubt that I will succeed. As a plumber for over 20 years I have performed at every field level from the start as rookie of the month to selling as the top in the country.
As a Plumbing Manager I have experience in managing residential and commercial plumbing projects. Strengths include coordinating teams of plumbers, overseeing project execution from blueprint to completion, and ensuring high standards of workmanship. Proven track record in efficiency improvement by implementing innovative plumbing techniques and solutions.
Currently I am enrolled in HVAC schooling to attain all of my licensing requirements to learn the trade and have attained my masters plumbing license in Florida.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Journeyman Plumber
10.2002 - Current
- Started in the plumbing field.
- Since this time I have been an underground trenchless installer and trainer, licensed journeyman in California and Washington, co-owner of trenchless pipelining company, field supervisor, plumber, sewer sales, and currently sales for water treatment.
Plumbing Manager
Lickety Split
Jacksonville, FL
11.2024 - 05.2025
- Managed daily plumbing operations and coordinated team schedules.
- Supervised installation and maintenance of plumbing systems for residential projects.
- Implemented process improvements to enhance team efficiency and service delivery.
- Resolved customer inquiries and complaints related to plumbing services effectively.
- Coordinated installation and technical support of equipment.
- Investigated customer complaints concerning plumbing services provided by company personnel.
- Developed strategies for improving efficiency in the delivery of services without compromising quality standards.
- Identified opportunities for cost savings through improved processes or technologies.
Plumbing Sales
Parker and Sons
Phoenix, USA
04.2016 - 11.2024
- I currently run softener sales calls provided by company.
- I was just awarded #1 in water treatment sales throughout organization, #2 in plumbing sales thru organization, and consistently ranked top 5 in the country by equipment manufacturer in sales.
- Assisted customers in selecting plumbing products and solutions.
- Trained new associates on sales techniques and product knowledge.
- Greeted customers and provided customer service support.
Plumber
George Brazil Plumbing & Electrical
Phoenix, AZ
04.2012 - 04.2016
- Installed plumbing fixtures and pipes in residential properties efficiently.
- Diagnosed plumbing issues and provided effective solutions to clients.
- Responded promptly to service calls for emergency plumbing situations.
- Educated customers on proper maintenance of plumbing systems for longevity.
- Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
Licensed Journeyman Plumber
Rescue Rooter Plumbing
Seattle, WA
01.2008 - 04.2012
- Installed plumbing systems in residential and commercial buildings.
- Conducted routine maintenance and repairs on various plumbing fixtures.
- Diagnosed plumbing issues using advanced tools and techniques.
- Trained apprentices on best practices for plumbing installation and repair.
- Inspected plumbing systems for compliance with local codes and regulations.
- Provided excellent customer service by addressing client concerns promptly.
- Determined the cause of plumbing problems through visual inspection and testing with specialized tools.
- Maintained accurate records of work performed including parts used and time spent on each job.
- Repaired or replaced broken water lines, waste disposal units, faucets, shower heads, hot water tanks, and other related equipment.
Education
Some College (No Degree) - Athletic Training
California State University Fullerton
Fullerton, CASkills
- Plumbing
- Sales and Markerting
- Sales training
- Remodeling
- Trenchless technology
- Water treatment sales
- Plumbing installation
- System diagnostics
- Regulatory compliance
- Customer relationship management
- Team supervision
- Effective communication
- Conflict resolution
Certification
- Licensed plumber, Have held licenses in California and Washington state as commercial journeyman.
- Journeyman Plumber
- Licensed Master plumber Florida
Accomplishments
- Licensed journeyman plumber
- licensed master plumber
- enrolled in HVAC schooling
- National sales awards in plumbing
References
References available upon request.
Timeline
Plumbing Manager
Lickety Split
11.2024 - 05.2025
Plumbing Sales
Parker and Sons
04.2016 - 11.2024
Plumber
George Brazil Plumbing & Electrical
04.2012 - 04.2016
Licensed Journeyman Plumber
Rescue Rooter Plumbing
01.2008 - 04.2012
Journeyman Plumber
10.2002 - Current
Some College (No Degree) - Athletic Training
California State University Fullerton