Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JOE LUGO

EL PASO,TX

Summary

A UTEP student who is motivated to work hard to achieve the employer's objectives and goals. Enthusiastic individual, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of priorities and goals. Motivated to learn, grow and excel. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate Crisis Interventionist at SISD, with experience in providing therapeutic intervention, crisis management, and mental health support for students. Strong skills include effective communication, problem-solving, and assessment of risk factors. Notable for maintaining a calm demeanor during high-stress situations, contributing to successful de-escalation and resolution of crises. Previous work has demonstrated a significant impact by facilitating safe environments for individuals experiencing crisis situations and promoting overall well-being within communities served. Equipped to manage different types of emergency situations, build alliances, and screen for specific services. Excellent multitasking, organizational, and conflict resolution skills. Energetic and motivated to assist anyone in crisis.

Overview

7
7
years of professional experience

Work History

Leadership Member

ARTEMIS PROFESSIONAL MEDICAL BILLING LLC
El Paso, Texas
12.2020 - Current
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Developed quarterly business plans to evaluate cost projections.
  • Established preliminary safety policies to promote company culture and vision.
  • Collaborated with CEO and leadership team, to develop and implement recommendations for service improvement.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

Crisis Interventionist

Socorro ISD
El Paso, TX
08.2022 - 09.2024
  • Provided crisis intervention services to individuals in need of emotional support and guidance.
  • Created educational materials designed to help individuals identify signs of distress within themselves or others.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Responded to emergency calls from individuals experiencing psychological distress.
  • Implemented evidence-based practices within a trauma-informed framework when working with clients.
  • Actively participated in professional development opportunities related to crisis interventions.
  • Provided emotional support and crisis intervention to individuals in distress.
  • Conducted assessments of individual needs, strengths, and challenges.
  • Ensured safety of both the client and surrounding environment during episodes of extreme agitation or aggression.
  • Encouraged positive behavior changes through reinforcement techniques such as rewards systems.
  • Implemented de-escalation strategies during confrontational interactions with clients.
  • Maintained accurate records of all case notes, clinical evaluations, and referrals.
  • Developed and implemented individualized treatment plans for clients in crisis.

Specialist

MEDICAL BILLING UNLIMITED
El Paso, Texas
07.2018 - 08.2019
  • Medical Biller, Coding data patient claims, data entry, patient data entry, professional communications.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Kept detailed records of project progress, discrepancies and other funding issues.

Education

Bachelor of Science - Education

The University of Texas At El Paso
El Paso, TX
06-2027

TCOLE Peace Officer Certification

EPCC Law Enforcement Training Academy
El Paso, TX
08-2025

High School Diploma -

Socorro High School
Socorro, TX
07.2022

Skills

  • Registration
  • Patient Registration
  • Professional Communication Skills
  • Professional Development
  • Instructional Educational leadership
  • Computer Science
  • Executive Leadership
  • Computer Skills
  • Experienced in using Google Suite (Docs, Sheets, Slides, Forms)
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Proficient in software applications
  • Attention to Quality
  • Mission and Vision
  • Emotional support
  • Crisis intervention
  • Safety planning
  • Regulatory compliance
  • Conflict resolution
  • Customer service
  • Behavioral assessment
  • Networking
  • Risk management
  • Negotiation skills
  • Safety assessments
  • Verbal de-escalation
  • Mental health
  • Client confidentiality
  • Substance abuse awareness
  • Behavioral management
  • Suicide prevention
  • Crisis assessment
  • Risk evaluation
  • Crisis handling
  • Autism spectrum
  • Crime prevention
  • Behavioral health

Languages

  • English, Native or Bilingual
  • Spanish, Native or Bilingual

Timeline

Crisis Interventionist

Socorro ISD
08.2022 - 09.2024

Leadership Member

ARTEMIS PROFESSIONAL MEDICAL BILLING LLC
12.2020 - Current

Specialist

MEDICAL BILLING UNLIMITED
07.2018 - 08.2019

Bachelor of Science - Education

The University of Texas At El Paso

TCOLE Peace Officer Certification

EPCC Law Enforcement Training Academy

High School Diploma -

Socorro High School