Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Highly motivated Tmobile Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Hi, I’m
JOE MARES
SALES
San Diego,CA
Summary
Overview
5
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Urban Corps Of San DiegoSan Diego, CA
Staff Member
04.2023 - Current
Job overview
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established positive relationships with customers and other staff members.
- Participated in team-building activities to foster teamwork and collaboration.
- Provided guidance and support to junior staff members in achieving performance goals.
- Developed and improved time management and organizational skills to maximise personal productivity.
TmoblieSan Diego, CA
Sales Representative
02.2022 - 03.2023
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and implemented sales strategies to increase profits.
Bennet Crone Lumber And Plywood San Diego, CA
Sales Associate
02.2019 - 10.2021
Job overview
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Imperial Valley CollegeImperial, CA
No Degree from Business Management
University Overview
Calexico High SchoolCalexico, CA
High School Diploma
09.2010 - 07.2014
University Overview
Skills
Customer service understanding
Accomplishments
Accomplishments
- Ranked #12 in the nation for 2022 .
- Ranked #1 in San diego for 2022.
- Achieved Tmobile VIP CLUB by completing the year on top 20 with accuracy and efficiency.
Timeline
Staff Member
Urban Corps Of San Diego
04.2023 - Current
Sales Representative
Tmoblie
02.2022 - 03.2023
Sales Associate
Bennet Crone Lumber And Plywood
02.2019 - 10.2021
Calexico High School
High School Diploma
09.2010 - 07.2014
Imperial Valley College
No Degree from Business Management
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