Joe Marquez
21610 S 215th Pl,AZ
Summary
I’m results-driven, responsible and friendly able to make peers feel welcome, listen to needs and promote safety with practiced care and attention. I am proficient in warehousing and parts processing. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
12
12
years of professional experience
Work History
Parts Core Process Coordinator
Empire Caterpillar
Mesa, Arizona
06.2024 - Current
- Led team in executing daily tasks to maintain operational effectiveness.
- Coordinated daily operations to optimize workflow across the department.
- Scheduled weekly drop & live loads to the proper locations.
- Worked with the warranty department and sent out CAT SIB CORES.
- Inspected cores daily.
- Facilitated weekly safety meetings to promote a culture of safety.
- Completed day-to-day duties accurately and efficiently.
- Responded to emails and communicated with other departments to resolve discrepancies.
- Assisted peers in resolving work-related issues.
Dispatcher
Brenner Construction / Dry Force
Mesa, AZ
02.2022 - 06.2024
- Assigned drivers to appropriate routes based on customer needs.
- Assigned drivers to optimal routes based on customer needs, enhancing service efficiency.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions.
- Monitored dispatch board and adjusted call priorities to align with caller needs, ensuring timely responses.
- Reviewed routes, traffic, and weather conditions to adjust plans, meet service requirements, and improve delivery accuracy.
- Maintained logs of all incoming calls and assigned tasks.
Sales Associate
Ashley Furniture Homestore
Gilbert, AZ
10.2020 - 02.2022
- Drove substantial sales through suggestive selling and promoting add-on purchases.
- Developed key customer relationships to increase sales.
- Followed up with the customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Calculated production, delivery, and installation costs, providing accurate quotes that facilitated informed customer decisions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Placed orders and answered customer questions in-person, through email and over the phone to maximize customer service.
- Improved overall customer purchasing experience to promote steady revenue.
- Monitored the customer order process and addressed customer issues.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
Transporter
Banner Health
Mesa, AZ
10.2017 - 10.2019
- Built and cultivated positive relationships with patients, caregivers, and physicians through effective interpersonal, writing, and active listening skills.
- Transported deceased patients to the morgue.
- Supported patients and families during challenging situations to promote comfort and recovery.
- Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
- Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
- Ensured respectful transfer of deceased patients to morgue for proper handling.
- Facilitated patient transport and discharge procedures to promote efficient transitions.
Tarper
Superstition Truck & Trailers
Phoenix, AZ
05.2014 - 10.2017
- Conducted inventory of materials, tools, and equipment to maintain accurate records of product availability.
- Performed maintenance tasks on company trucks to ensure reliable operation.
- Managed yard maintenance by organizing landscaping and upkeep activities.
- Managed yard operations to ensure a clean and organized environment.
- Demonstrated independence by consistently managing workload effectively. by consistently meeting and exceeding workflow demands.
Education
High School Diploma -
Queen Creek High School
Queen Creek, AZSkills
- Workflow optimization
- Spanish speaking
- Safety compliance
- Operations coordination
- Route planning
- Inventory management
- Data accuracy
- Equipment use
- Customer relations
- Customer care
- Customer communication
- Team collaboration
- Team leadership
- Problem-solving abilities
- Multilingual communication
- Conflict resolution
- Inventory
Timeline
Parts Core Process Coordinator
Empire Caterpillar
06.2024 - Current
Dispatcher
Brenner Construction / Dry Force
02.2022 - 06.2024
Sales Associate
Ashley Furniture Homestore
10.2020 - 02.2022
Transporter
Banner Health
10.2017 - 10.2019
Tarper
Superstition Truck & Trailers
05.2014 - 10.2017
High School Diploma -
Queen Creek High School