KELSEY MELIN
Davis Junction,IL
Summary
Several years of customer service while always working in a fast paced environment. Supportive team member who is always willing to help. Excellent multi tasker and works well under pressure or with a deadline. Able to adapt and thrive in any situation. Meets and exceeds goals with a "can-do" attitude
Overview
9
9
years of professional experience
Work History
Parts Fulfillment Coordinator
Taylor Freezer
Rockton, IL
07.2023 - Current
- Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies
- Reduced turnaround time for orders by identifying bottlenecks in the fulfillment process and implementing solutions accordingly
- Analyzed shipping data to identify trends and areas for cost reduction, leading to more efficient transportation methods
- Developed strong relationships with vendors and suppliers, negotiating better pricing and delivery terms for the company.
Rehabilitation Scheduling Specialist
Orthoillinois
Rockford, IL
12.2022 - 07.2023
- Provided detailed information about available services and requirements
- Documented calls and appointments using ECW
- Called Patients to coordinate schedules and set appointments
- Acted as first point of contact and set appointments for new patients
Employment Specialist
Express Employment Professionals
Dekalb, IL
03.2022 - 10.2022
- Assisted patients in understanding how insurance coverage works and calculated copays
- Maintained records of employment activity such as potential and current employers
- Conducting several interviews daily and placing associates based on their skills, experience, and availability
- Responding to new and existing clients on a daily/weekly basis- sending updates regarding open/filled positions
Patient Care Advocate
Express Scripts
Rockford, IL
11.2020 - 03.2022
- Complied to company policies and scripts to consistently reach quality standards
- Followed HIPPA protocols to safeguard confidentiality of patient records
- Interacted with several insurance companies to verify patient eligibility and benefits
- Assisted patients in understanding how insurance coverage works and calculated copays.
Bartender/Trainer
On State
Rockford, IL
08.2017 - 10.2020
- Greet customers with a friendly face, while taking food/drink orders
- Using POS systems to accurately enter all orders in a timely manner
- Trained several bartenders/servers on alcohol and utensil location as well as proper sanitation protocol
- Monitored day to day activities of 'trainees' to ensure tasks were being completed correctly.
Technical Support Specialist
Servicom
Rockford, IL
04.2015 - 08.2017
- Assisted customers in identifying issues and explained solutions to restore service
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Submitted service tickets for equipment maintenance requests
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
High School Diploma -
East High School
06.2016
Skills
- Professional telephone demeanor
- Documentation abilities
- Calendar Management
- Customer relations skills
- Workflow Optimization
- Warehouse Operations
- Shipping procedures
- Documentation expertise
- Tariff coding system
- International shipping
- Office Administration
- Call Routing
- Departmental support
Sections
- Education
- Experience
- Skills
- Certifications
- Languages
- References
Timeline
Parts Fulfillment Coordinator
Taylor Freezer
07.2023 - Current
Rehabilitation Scheduling Specialist
Orthoillinois
12.2022 - 07.2023
Employment Specialist
Express Employment Professionals
03.2022 - 10.2022
Patient Care Advocate
Express Scripts
11.2020 - 03.2022
Bartender/Trainer
On State
08.2017 - 10.2020
Technical Support Specialist
Servicom
04.2015 - 08.2017
High School Diploma -
East High School
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