Kirstyn Cox
Midway,GA
Summary
Dynamic professional with a proven track record at Gerber Collision, excelling in customer service and critical thinking. Skilled in data entry and staff training, I've significantly enhanced client satisfaction and operational efficiency. My adeptness at active listening and problem-solving fosters positive outcomes, showcasing my commitment to excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Parts Coordinator
Gerber Collision
Savannah, GA
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
Debt Collector
LCA Services
Savannah, GA
01.2022 - 06.2022
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Documented customer payment interactions and account statuses for future reference.
Service Call Center Agent
Southern Motors Honda
Savannah, GA
09.2021 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Contributed to the achievement of company goals by consistently meeting or exceeding performance metrics.
- Maintained a high level of professionalism while providing exceptional support to customers in need.
- Served as subject matter expert (SME) for staff of Number, and clients when scenarios required additional research.
- Received escalated calls during high volume phone hours as part of supervisory team.
- Educated patients on details of upcoming appointments to avoid delays in providing service.
- Managed high-volume inbound calls, effectively resolving customer inquiries and maintaining excellent service standards.
BDC Representative
Vaden Nissan of Savannah
Savannah, GA
07.2021 - 09.2021
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
Cashier/Stocker
Midway IGA
Midway, GA
04.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Penn Foster High School
Scranton, PA08.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Appointment scheduling
- Staff training
Timeline
Customer Service Representative/Parts Coordinator
Gerber Collision
07.2022 - Current
Debt Collector
LCA Services
01.2022 - 06.2022
Service Call Center Agent
Southern Motors Honda
09.2021 - 12.2021
BDC Representative
Vaden Nissan of Savannah
07.2021 - 09.2021
Cashier/Stocker
Midway IGA
04.2019 - 06.2021
High School Diploma -
Penn Foster High School