Tim Jensen
Prescott Valley,STATE_US
Summary
Dedicated Parts/Customer Service Coordinator with a proven track record in enhancing customer satisfaction and resolving issues effectively. Expertise in logistics management and quality assurance ensures timely delivery and compliance with company standards.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Parts/Customer Service Coordinator
Terex Utilities
Phoenix, AZ
12.1973 - 04.2021
- Coordinated customer inquiries and resolved issues to enhance satisfaction levels.
- Implemented process improvements to streamline operations and increase efficiency.
- Trained new staff on product knowledge and customer service best practices.
- Developed training materials to support ongoing employee development initiatives.
- Managed scheduling and logistics for service appointments, optimizing resource allocation.
- Led cross-functional teams in implementing new customer service protocols, improving response times.
- Oversaw quality assurance processes to ensure compliance with company standards and policies.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Explained charges, fees, terms of sales, and service agreements to over [Number] customers daily.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma -
Newberg Highschool
NewbergSkills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Logistics management
- Quality assurance
- Call center experience
- Retail experience
- Invoice verification
- CRM software
- Quote preparation
- Customer service excellence
- Documentation
- Warranty claims processing
- Customer service
- Microsoft outlook, word, and Excel
- Meticulous attention to detail
- Problem-solving
- Time management
- Decision-making
- Product knowledge
Certification
- Certified T Aerial work platform equipment trainer, Terex/Genie Corporation from March 1,2012 thru April 9,2021
- Certified forklift train-the Trainer from ADSOH from March 16, 2012 thru April 9th, 2021
Timeline
Parts/Customer Service Coordinator
Terex Utilities
12.1973 - 04.2021
High School Diploma -
Newberg Highschool