Susan Baer
Stockton,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
33
33
years of professional experience
Work History
Customer Service Representative - Parts
Gillig LLC
HAYWARD, California
2009.06 - Current
- Maintained customer satisfaction to provide minimum bus down time.
- Provided primary customer support.
- Sales expertise to promote products and capitalized on opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Buyer - Parts Dept.
Gillig LLC
HAYWARD, California
1997.05 - 2009.06
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Administrative Assistant Bus Sales
Gillig LLC
HAYWARD, California
1990.05 - 1997.04
- Coordinated bus bids, meet deadline schedules.
- Maintained bus production schedule.
- Provided support to sales team. Arranging flights, hotel rooms and coordinated corporate meeting.
Production Control Dept.
Gillig LLC
HAYWARD, California
1989.02 - 1990.04
- Production planning while using appropriate tools and analysis production output.
- Assessed and adjusted priorities to align with inventory levels, production quantities.
Education
Dublin High School
Dublin, CA06.1972
Skills
- Customer Service
- Research Parts Requests
- Building Customer Trust and Relationships
- Efficient and Detail-Oriented
- Expediting Parts
- Competitive Pricing
Timeline
Customer Service Representative - Parts
Gillig LLC
2009.06 - Current
Buyer - Parts Dept.
Gillig LLC
1997.05 - 2009.06
Administrative Assistant Bus Sales
Gillig LLC
1990.05 - 1997.04
Production Control Dept.
Gillig LLC
1989.02 - 1990.04
Dublin High School