Joe Massa
Forest Hills,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Fashion Institute of Technology
06.2015 - 08.2023
- Responsible for all administrative functions of department
- Organized travel, meetings and calendar for Chairperson and Assistant Chair
- Arranged travel and events for visiting lecturers and guests
- Maintained and updated filing systems for paper and electronic documents
- Manage office inventory
- Manage office budget including forecasting and demand planning, processing of Vendor invoices
- Developed strategies to streamline and improve office procedures
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
Sales Representative
Manfrotto
01.2005 - 11.2014
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Sales Associate
B&H Photo
10.1999 - 01.2005
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Science - Computer Science – Data Analytics
Southern New Hampshire University
03.2025
Skills
- Business Writing
- Data Entry Documentation
- Employee Training
- Advanced MS Office Suite Knowledge
- Travel Planning
- Office Management
- Calendar Management
- Workflow Planning
Timeline
Administrative Assistant
Fashion Institute of Technology
06.2015 - 08.2023
Sales Representative
Manfrotto
01.2005 - 11.2014
Retail Sales Associate
B&H Photo
10.1999 - 01.2005
Bachelor of Science - Computer Science – Data Analytics
Southern New Hampshire University
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