Joe Mastro
Sonora,CA
Summary
An Professional IT Engineer with over 25 years experience. Extremely diverse in troubleshooting, evaluating, documentation, budgeting, presenting and being a leader in Information Technology in the healthcare field. Specializing in pre-emptive security practices, recognizing security flaws and implementing pro-active measures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Level Three Support
MedicusIT
Alpharetta, GA
05.2021 - Current
- Infrastructure support for 400+ Healthcare organizations. Management of 30,000 endpoints and thousands of servers across wide array of tech.
- Setup security tools for use in monitoring, correlating, alerting and preventing for wide range of network devices. (Air-gap, port security, etc.)
- Provide end-of-the-road Tier 3 IT support for both proactive and reactive efforts.
- Used Connectwise ticketing systems to manage and process support actions and requests. Typically resolve 20-25 tickets per day.
Security and Infrastructure Engineer
Health Information Technology Care
Petaluma, CA
01.2020 - 05.2021
- Evaluated existing procedures and made proactive adjustments to meet changing demands as IT security landscape evolved. (Scripting, GPO, Network Evaluation)
- Worked alongside team of project managers & client IT managers to implement security hardening initiatives.
- Infrastructure support, design, proactive monitoring strategies (using RMM) and end-of-the-road escalation point for service/help desk team.
- Supported 11,000 endpoints and 1,000 servers (with countless network gear).
IT Director
Anderson Carpet
Oakland, CA
02.2015 - 01.2020
- Performed application selection, custom development and solution design for commonly pen and paper business to using computers. (Wordpress, Access/SQL Backend, Livecycle PDF's and custom PHP)
- Installed and maintained servers, desktops and network gear for growing small business (500 employees). Established best-practices standards for ever evolving and growing business needs.
- Main line of support for inexperienced to advanced computer users.
MSP Division Lead
Health Information Technology Care
Petaluma, CA
06.2012 - 02.2014
- Implemented ticketing system, guided on billing practices and introduced RMM and automation.
- Key staff in decision to open "Managed Services Provider" division.
- Assisted in sales engineering, technical assessment and sales presenting to IT Managers and/or C-Levels for new/existing clients of growing Healthcare MSP.
- Travel to customer sites to perform security audits and penetration testing.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Columbus, OH05.2023
High School Diploma -
Horizons - Center For Independent Learning
Concord, CA06.1997
Skills
- Creating and implementing IT policies, protocols and standards for internal and external use
- Versatile in necessary IT technologies and strategies as end of line support to 400 health centers
- Intimately familiar with wide-array of concepts and delivery of end-user experience from infrastructure point of view eg AD/GPO/Powershell/Automation
- Familiar with conducting healthcare 'Security Risk Assessments' and common 'Policy and Procedures' authoring and technical remediation
- IKM Technical Assessment score in 99th Percentile
- Microsoft Certifications MCITP, MCSE, MCSA
- Familiar with wide array of RMM Tools Can use Kaseya, NCentral, Datto, Level, LabTech Tenable, ManageEngine
- Experience with communication with C-Level executives, providing budgetary and strategic guidance to CSO, CTO, CIO or coverage as vCIO
Certification
- MCITP: Server Administrator, MCITP: Enterprise Messaging Administrator, MCSE2, MCSE1, MCSA, MCTS: Active Directory, MCTS: Network Infrastructure, MCNPS: Business Specialist, MCPS, MCP
- Certified Cloud Security Professional (CCSP) - Associate of (ISC)2 designation.
- Systems Security Certified Practitioner (SSCP)
Timeline
Level Three Support
MedicusIT
05.2021 - Current
Security and Infrastructure Engineer
Health Information Technology Care
01.2020 - 05.2021
IT Director
Anderson Carpet
02.2015 - 01.2020
MSP Division Lead
Health Information Technology Care
06.2012 - 02.2014
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
High School Diploma -
Horizons - Center For Independent Learning