Joe Morgan
Iowa City,IA
Overview
32
32
years of professional experience
1
1
Medication Manager - including medication management, insulin, a
1
1
Dependent Adult Abuse Mandatory Reporting
1
1
Childcare Abuse Mandatory Reporting
1
1
Suicide Prevention
1
1
Six rights of Medication Administration
1
1
HIPAA - Basics
1
1
Bloodborne Pathogens and Use of Standard Precautions
1
1
Workplace Safety - The Basics
Summary
Experienced professional specializing in service coordination, known for strong attention to detail and effective communication. Facilitated successful collaborations among diverse teams, enhancing service delivery and client care.
Work History
Service Coordinator
Reach For Your Potential
Iowa City, IA
08.2017 - 11.2025
- Coordinated schedules and appointments for clients and service providers.
- Assisted in managing client intake and assessment processes.
- Facilitated communication between clients, families, and support staff.
- Maintained accurate records of client services and interactions.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Handled incoming calls and inquiries from customers regarding services offered.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
Developmental Disability Professional
Specialized Support Services
Marshall, MO
06.2011 - 08.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Childcare Support Worker
Great Circle / Butterfield Youth Services
Marshall, MO
04.1994 - 08.2011
- Assisted youth with daily living skills and personal care needs.
- Facilitated recreational activities to promote social engagement and teamwork.
- Collaborated with families to develop individualized support plans for youth.
- Monitored behavior and addressed challenges using positive reinforcement techniques.
- Documented client progress and maintained accurate case records for reviews.
- Provided crisis intervention support to ensure safety and stability for youth.
- Participated in team meetings to discuss client needs and program improvements.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted clients with personal care, such as showering and dressing.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
Community Support Specialist
University Behavioral Health Services
Marshall, MO
05.2001 - 08.2008
- Facilitated support services for individuals with behavioral health challenges.
- Collaborated with healthcare professionals to coordinate patient care plans.
- Provided support services with attention to consumers, adults and youth, with mental illness diagnoses
- Developed treatment plans for consumers to engage in their homes, schools and communities.
Education
Bachelor of Arts - Christian Studies / Education
Oral Roberts University
Skills
- Client intake
- Service coordination
- Multidisciplinary collaboration
- Record maintenance
- Crisis intervention
- Team collaboration
- Process improvement
- Behavioral support
- Problem solving
- Conflict resolution
- Attention to detail
- Client advocacy
- Telephone communication
Certification
- Medication management
- Mandatory Reporter
- Verbal De-escalation Practice
- Understanding Trauma-Informed Care
- Diversity and the Healthcare Employee
- HIPAA: Basics
- Providing Positive Behavior Supports
- Bloodborne Pathogens and use of Standard Precautions
- Overview of Bipolar and Related Disorders
Timeline
Service Coordinator
Reach For Your Potential
08.2017 - 11.2025
Developmental Disability Professional
Specialized Support Services
06.2011 - 08.2017
Community Support Specialist
University Behavioral Health Services
05.2001 - 08.2008
Childcare Support Worker
Great Circle / Butterfield Youth Services
04.1994 - 08.2011
Bachelor of Arts - Christian Studies / Education
Oral Roberts University