Joe Mullins
Erlanger,Kentucky
Summary
I have worked a total of 35 years in telecommunications field working for AT&T, Cincinnati Bell and now altafiber. I have valuable experience in the fiber, transport, voice, data, video and network areas. I have 30 years of experience in management of a family roller skating business and still currently manages operations there. I started, owned and operated a screen printing business that turned into a Sporting Goods for 15 years. I have valuable sales and marketing experience from my family businesses, customer service experience from my AT&T, Cincinnati Bell, altafiber and home businesses. I also have been head coach in high school girls basketball, girls volleyball and girls softball. Versatile business leader bringing 30 years of experience as accomplished Operations Manager. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in telecommunications network operation centers. Results-oriented corporation entertainment rollerskating executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements and positive corporate culture as keys to success.
Overview
39
39
years of professional experience
Work History
President, Operations Manager
Jimmie's Rollerdrome Inc
05.1988 - Current
- I manage the daily operations of Jimmies Rollerdrome, which is a family business that my parents built in 1948. My father, Jimmie passed away in 1988, and assisted my mother running the skating rink
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Since 2018, I have been fully running the daily operations of the skating rink.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Network Operations Switch/Transport Technician
Altafiber
03.2022 - 05.2023
- Altafiber (formerly Cincinnati Bell) see below for my jobs and descriptions for the 25+ years at altafiber/
- Troubleshot hardware and software to determine and rectify network problems.
- Worked with outside vendors for fiber installations and service.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Provided 911 support by tracing phone calls, IP addresses for police and FBI.
Network Technician
Cincinnati Bell
08.1997 - 05.2023
- Troubleshot hardware and software to determine and rectify network problems.
- Diagnosed and resolved hardware, software and network problems.
- Supported users both local and by phone with problem resolution and education.
- Maintained thorough understanding of local area and wide area networking and components.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Performed necessary maintenance to support network availability.
- Worked with outside vendors for fiber installations and service.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
Network Operations Switch and Transport Technician
Cincinnati Bell Telephone
01.2020 - 01.2023
- Alarm surveillance and response to Network Element events, including: Class 4 or 5 Voice Switches (5E/DMS/Metaswitch), SS7, AIN, NG911, and all Central Office/Customer Transport events
- Pro- actively analyze and assist in resolution of Voice and Transport system incidents, including hardware, software, translations, and chronic problems; also, track and monitor system performance parameters
- Interfacing/coordinated testing with suppliers and underlying carriers to resolve voice and transport service issues
- Coordinate with Repair, Field Technicians, and other intra/inter- department personnel to solve Central Office Switch and Transport troubles
- Respond to Network
- System outages and Emergency service conditions by following established procedures
- Respond to 911 emergency security requests, including security traces and assist with maintaining the 911 Network
- Monitor building maintenance and CBT Security alarms using the Pegasys Security support system
- Troubleshot hardware and software to determine and rectify network problems.
ACCESS VIDEO NETWORK Technician
Cincinnati Bell
01.2014 - 01.2020
- Provisions FIBER IP routes for GPON IPTV, and
- FIBER over Copper IPTV as well...Troubleshoot connections
- Assisted ACCESS Engineers and Core Engineers on solving Network Issues
- Monitors and troubleshoots ALCATEL, MOTOROLA and CALIX ONTS
- ADTRANS 1148, 1148V and 1100Fs, CALIX C7, E348, D72 and Alcatel 7330, 6100 series and Pedestal Networks.
- Troubleshot hardware and software to determine and rectify network problems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Performed necessary maintenance to support network availability.
- Worked with outside vendors for fiber installations and service.
NOC - Data Network Technician
Cincinnati Bell
01.2011 - 01.2014
- Monitor Lan/Data Zoomtown/Fuse Wireless CBAD
- MPLS network - Provision routers, troubleshoot connections
- Troubleshoot Extreme, ALCATEL networks..CISCO,Adtran
- Installs/Troubleshoots IPTV over Copper and ADSL for Copper, FIBER.
- Troubleshot hardware and software to determine and rectify network problems.
- Supported users both local and by phone with problem resolution and education.
Prime / Trunk Advantage Test and Design
Cincinnati Bell Telephone
01.2004 - 01.2011
- Trunking & Translations turnups, NFAS, National and Custom Protocols
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Tester Strategic Customer Care Center
Cincinnati Bell
01.2002 - 01.2004
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Special Service Center Installation Repair Tester
Cincinnati Bell
01.1997 - 01.2002
- Install & Repair, T1's & Analog DSO's ,ISDN,Frame Relay
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail recognizing and solving high level escalations
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
President
Brooke's Sports Shop, INC
05.1992 - 08.2001
- Started, owned and operated a screen printing business in 1989 , opened a store front sporting goods business, managed day to day operations, while also doing the bookkeeping and also sold to schools, business and to other vendors
- Provided decorated textile goods
- Screenprint/Embroidered.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Oversaw business-wide changes to modernize procedures and organization.
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance.
Special Reports Clerk
AT&T Communications
05.1984 - 05.1992
- Worked in various departments in 8 years at AT&T in Cincinnati
- Reserved facilities in Design for Long haul facilities designing circuits across U.S
- Worked in CNAC/ENAC/PNAC designing the ATM network for Data
- Worked the merging of 7 regional TIRKS databases from all regions down to 1, while creating inventory of records that were left out after merge
- Created records in all modules of TIRKS, C1/E1 and F1 modules
- Very proficient in TIRKS in all 3 modules .
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Associates of Science - Computer and Information Sciences and Support Services
Southern Ohio College (now Gateway Community
Florence, Ky1984
GED -
Lloyd Memorial High School
Erlanger, KY06.1981
Skills
Telecommunications
- Operations Management
- Fiber Optic Networks
- Microsoft Office Suite Expertise
- Retail Space Planning
- Sales Presentation
- Conflict Mediation
- Revenue Generation
Timeline
Network Operations Switch/Transport Technician
Altafiber
03.2022 - 05.2023
Network Operations Switch and Transport Technician
Cincinnati Bell Telephone
01.2020 - 01.2023
ACCESS VIDEO NETWORK Technician
Cincinnati Bell
01.2014 - 01.2020
NOC - Data Network Technician
Cincinnati Bell
01.2011 - 01.2014
Prime / Trunk Advantage Test and Design
Cincinnati Bell Telephone
01.2004 - 01.2011
Tester Strategic Customer Care Center
Cincinnati Bell
01.2002 - 01.2004
Network Technician
Cincinnati Bell
08.1997 - 05.2023
Special Service Center Installation Repair Tester
Cincinnati Bell
01.1997 - 01.2002
President
Brooke's Sports Shop, INC
05.1992 - 08.2001
President, Operations Manager
Jimmie's Rollerdrome Inc
05.1988 - Current
Special Reports Clerk
AT&T Communications
05.1984 - 05.1992
Associates of Science - Computer and Information Sciences and Support Services
Southern Ohio College (now Gateway Community
GED -
Lloyd Memorial High School
Similar Profiles
Ottavia Fabbri-DrainOttavia Fabbri-Drain
Volunteer at Jimmie's VanVolunteer at Jimmie's Van
John MilarJohn Milar
Assistant Principal at Kenton County Board Of EducationAssistant Principal at Kenton County Board Of Education
Kevin WashingtonKevin Washington
Sales Associate at Bargain HuntSales Associate at Bargain Hunt