Joe Nicholls
Revenue Operations Professional
Park City,UT
Summary
A business professional that is driven to increase the efficiency of the company and his teammates. Enjoys solving problems while focusing on the root problem and creating systems to monitor the solution's effectiveness. Extensive experience with implementing tools and ensuring they are working for us, rather than us working for them.
Overview
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Manager of RevOps - Systems
Degreed
Salt Lake City, UT
07.2020 - Current
- Administer SFDC with over 275 users
- Administered Zendesk for the support team
- Assisted and managed implementation of Gainsight
- Worked with data and analytics team to ensure proper fields are syncing to data warehouse
- Create custom object to track client activities that promoted Degreed which helped marketing, sales and customer experience report on advocacy program
- Led various projects to help streamline workflow in Salesforce
- Moved team to two-week sprint cycles in Jira which increased visibility of what we were working on to internal team members
Salesforce Administrator
Degreed
Salt Lake City, UT
08.2018 - 07.2020
- Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
- Controlled adaptability of all APIs and integration.
- Moved opportunity reporting from fields on the object to using Pricebooks, Products and Line Items
- Built a Salesforce Flow that choose the correct tier of pricing based on a number of users input. This saved sales reps 40% in time to build out an opportunity and increase accuracy of pricing by 25%.
- Moved 80% of all users to Salesforce Lightning
- Migrated support team from Desk.com to Service Cloud
Sales Operation Manager
Periscope Holdings
American Fork, UT
03.2018 - 08.2018
- Use Salesforce as a sales management productivity tool, and champion its use with the Sales management and team members.
- Providing timely and accurate business forecasts and results reporting to sales and executive management, ensuring data is shared cross functionally.
- Understand and highlight daily, weekly, and quarterly revenue trends.
- Evaluate sales processes, programs, and systems to minimize costs and improve customer satisfaction.
- Evaluate overall use of Salesforce Evaluate, recommend, and implement the integration of new apps, and redoing architecture based on findings.
- Work with managers and team trainers to increase productivity and facilitate increased sales through education of the company offerings and internal processes.
Education
Bachelor of Science - Exercise And Sports Science
08.2003 - 06.2007
- Minored in Business
Skills
Figuring things out
Certification
Salesforce Admin 201 (Credential ID 18163959)
Timeline
Manager of RevOps - Systems - Degreed
07.2020 - Current
Salesforce Administrator - Degreed
08.2018 - 07.2020
Sales Operation Manager - Periscope Holdings
03.2018 - 08.2018
Salesforce Admin 201 (Credential ID 18163959)
01-2018
University Of Utah - Bachelor of Science, Exercise And Sports Science
08.2003 - 06.2007
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