Hardworking Software Engineer in Test with 6 years of experience and the expertise necessary to tackle dynamic and complex software systems. Skilled in developing comprehensive approaches to test applications with a strong background in both manual and automation testing. Proven track record in initiating QA test plans and automation from scratch, leading to the successful launch of high-quality education programs. Experienced in customer service with the ability to relate to end-users, having worked as an online customer service representative troubleshooting, identifying errors, and resolving client website issues.