Ember Anderson
Herriman,UT
Summary
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration, planning and execution, and delivering results under changing conditions. Key strengths include team collaboration and creating long-term customer connections.
Overview
11
11
years of professional experience
Work History
ENHANCED PRE-TREATMENT COORDINATOR
BYTE
06.2024 - 01.2025
- Responsible for dental record management, regulatory compliance, and patient onboarding with a focus on clear communication and outstanding customer service.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Enhanced office productivity by implementing new processes.
S2 ADVISOR-ACCOUNT EXECUTIVE
BYTE
08.2022 - 06.2024
- Exceeded monthly sales goals
- Led training for new team members, collaborated with sales management team on targeted programs fostering a positive team environment, and boosting productivity. Voted MVP for performance and dedication by peers.
- Established client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Identified trends and assessed opportunities to improve processes and execution.
INCOMING QUALITY SPECIALIST
SPECTRUM SOLUTIONS
05.2020 - 04.2022
- Inventory management emphasizing quality control
- Material Review Board Coordinator, worked cross-functionally with stake holders, sales team, quality, marketing, and production to fulfill client expectations, with a focus on product quality and inventory management
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
CUSTOMER EXPERIENCE COORDINATOR/4TH KEY MANAGER
HOMEGOODS/TJ MAXX
02.2018 - 05.2020
- Front end manager: , teaching, coaching, and training cashiers, coordinating daily schedules, and ensuring customer satisfaction
- Created loyalty with customers while driving sales
- Monitored customer experience team performance, providing constructive feedback and coaching when needed.
- Driving in-store credit card sales goals
ASSISTANT MANAGER
FAMOUS FOOTWEAR
10.2013 - 10.2017
- Hired and trained sales associates, coordinate retail store operations including KPI's and sales goals.
- Traveled to different stores to help boost sales and metrics
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UT06.2014
Skills
- Leadership
- Sales
- Management
- Internal Auditing
- Six Sigma-Yellow Belt
- Strong Written and Verbal Communication
- Quality Assurance
- Salesforce CRM
- Microsoft 365
- Escalations
- Google Workspace
- Slack
Websites
Personal Information
Title: SALES & SERVICE EXPERT
Years Of Experience
20
Timeline
ENHANCED PRE-TREATMENT COORDINATOR
BYTE
06.2024 - 01.2025
S2 ADVISOR-ACCOUNT EXECUTIVE
BYTE
08.2022 - 06.2024
INCOMING QUALITY SPECIALIST
SPECTRUM SOLUTIONS
05.2020 - 04.2022
CUSTOMER EXPERIENCE COORDINATOR/4TH KEY MANAGER
HOMEGOODS/TJ MAXX
02.2018 - 05.2020
ASSISTANT MANAGER
FAMOUS FOOTWEAR
10.2013 - 10.2017
Associate of Science -
Salt Lake Community College
Similar Profiles
Oliver CarlsonOliver Carlson
Sales Advisor at ByteSales Advisor at Byte
Evan HendersonEvan Henderson
Sales Advisor at ByteSales Advisor at Byte
Kevin WyattKevin Wyatt
Sales Advisor at ByteSales Advisor at Byte